Jobs at Factory

Own and optimize the GTM tech stack, build GTM planning processes (capacity, territory, quota), design KPIs and forecasts, lead cross-functional GTM initiatives, deliver executive reporting, and remove revenue lifecycle inefficiencies to scale go-to-market operations.

Trusted HR business partner for leaders across the company, building HRBP frameworks and playbooks. Own headcount planning, performance and compensation cycles, org design, workforce planning, and employee relations. Coach managers, run calibrations, use data to flag retention risk, contribute to L&D and rewards, and dogfood AI tools in daily operations while balancing strategic and hands-on work.

Partner with mid-market customers through evaluation, onboarding, and adoption of Factory. Lead technical onboarding, diagnose and resolve customer technical issues, run developer enablement, and feed actionable product insights to engineering and product to improve onboarding and scale.

Lead Developer Relations by enhancing community engagement, organizing events, creating content, and collaborating with tech partners to promote Factory's technology.

The Systems Integrator Partnerships Lead will manage partnerships with systems integrators, developing go-to-market strategies and driving revenue through those partnerships. Responsibilities include relationship management, sales cycle collaboration, pipeline tracking, and cross-functional teamwork to support partner success.

As a Customer Engineer, you will drive customer success through onboarding, technical support, product insights, and liaising between customers and engineering teams.

The Technical Recruiter will develop sourcing strategies, lead recruitment processes, and build relationships to attract engineering talent for Factory's growth.

The role involves managing core people operations processes, optimizing HR systems, ensuring compliance, and analyzing people data for insights.

Own post-sales for strategic enterprise accounts to map Factory into customers' software lifecycle, drive deployments, accelerate adoption and consumption, build repeatable playbooks, and feed product and engineering with field insights to scale deployments.

The Frontend Engineer will build user-facing features using React and TypeScript, develop interfaces, and innovate on AI-native interactions, overseeing features from concept to deployment.

As a Platform Engineer, you'll design and optimize core platform services, enhance developer experience, drive best practices, and collaborate with AI teams.

Develop core infrastructure components, maintain backend services, create APIs, and enhance system architecture for reliability and performance.

As a Data Engineer, you will architect and maintain the data systems, create pipelines and integrations, and ensure data quality for analytics and reporting.

The Partner Manager will manage strategic partnerships for Factory, overseeing the full lifecycle from evaluation to execution, while coordinating cross-functional teams to align on goals and drive results.

Develop and deploy innovative AI systems to enhance Factory's core capabilities, integrating research findings into practical solutions and addressing scalability challenges.

The Designer will create on-brand marketing materials, including digital and event collateral, while collaborating with teams to enhance visuals and messaging consistency.

Build and run partner operations from end-to-end: systems, workflows, data, and reporting to scale partnerships. Implement PRM and partner portals, automate onboarding, enablement, deal registration, attribution, and dashboards. Collaborate cross-functionally to design scalable processes, governance, and integrations while using AI and internal tooling to increase partner productivity and measure partner-sourced pipeline and revenue.

The Product Designer will create intuitive interfaces for autonomous software agents, working closely with engineering and product teams to ensure design consistency and usability.

Provide high-touch executive support to leadership—manage calendars, travel, meetings, expenses, and stakeholder communications. Build processes, triage issues, and act as a strategic, trusted partner to keep leaders focused and operations scaling in a fast-growth startup.

The Customer Success Manager will drive adoption and usage among key enterprise accounts, build relationships with stakeholders, create success plans, and support accounts while gathering feedback to influence the product roadmap.