Jobs at Five9

Designs, standardizes, and supports enterprise compute and hypervisor platforms, including bare metal, Linux, virtualization, private cloud, and Kubernetes. Builds BMaaS capabilities, PXE and Redfish provisioning, infrastructure automation, CI/CD pipelines, and hardware lifecycle workflows. Troubleshoots storage, networking, Kubernetes, hypervisor, and Linux issues while producing technical designs and supporting production escalations. Collaborates with platform, operations, network, and storage teams on secure, scalable, highly available infrastructure.

Designs, operates, and scales software-defined and enterprise storage platforms across private and public clouds. Builds Kubernetes and OpenStack storage workflows using Infrastructure-as-Code, GitOps, CI/CD, and automation. Maintains highly available, resilient, secure, and observable infrastructure; performs troubleshooting across storage, Linux, networking, hypervisors, and Kubernetes. Participates in on-call support, incident response, disaster recovery, change management, documentation, and technical mentorship.

Leads a team of Commercial Account Directors responsible for customer retention, renewals, pipeline development, and revenue growth. Coaches team members on prospecting, discovery, demonstrations, enterprise software sales, negotiations, and closing. Manages hiring, onboarding, training, performance, and professional development while supporting customer meetings and executive relationships. Ensures sales quotas, quarterly business objectives, customer adoption, and positive customer sentiment are achieved.

The Commercial Account Director is responsible for managing customer relationships, developing sales strategies, driving revenue, and ensuring customer retention and satisfaction while identifying upselling opportunities.

Leads Five9’s global demand generation engine, including campaign strategy, ABM, sales development, partner and customer marketing, events, budget allocation, and pipeline forecasting. Partners with Sales, Finance, and Marketing leadership to drive qualified opportunities across regions and segments. Oversees global teams, applies AI across demand operations, manages funnel metrics and attribution, and builds scalable programs for enterprise technology markets.

Individual contributor responsible for acquiring new customers and driving revenue in a mid-market region. Own the full sales cycle, build pipeline through networking and cold-calling, meet quotas, forecast in SFDC, present business plans, and ensure customer satisfaction through implementation and support.

Individual contributor responsible for acquiring new mid-market customers, building pipeline, owning full sales cycle, meeting quotas, forecasting in SFDC, and ensuring customer satisfaction and retention.

The Senior People Partner will drive People initiatives, execute talent strategies, foster relationships, and enhance employee engagement amid company transformation.

Coordinate the full lifecycle of live and simu-live webinars, including platform setup, registration, speaker preparation, rehearsals, live moderation, technical troubleshooting, follow-up communications, and reporting. Use Zoom Webinars, Zuddl, Marketo, and Salesforce to manage campaigns and lead handoffs. Collaborate with Sales, Product Marketing, Customer Marketing, and Creative teams to execute integrated campaigns, maintain webinar processes, analyze engagement and conversion metrics, and improve attendee experiences.

Owns partner marketing programs for resellers and service providers, including joint go-to-market planning, co-branded demand generation, webinars, ABM, incentives, and partner-led events. Manages MDF budgets, pipeline goals, ROI tracking, partner enablement assets, and customer success stories. Builds partner relationships, advocates internally for partner needs, and collaborates with sales and marketing teams to drive partner-influenced revenue.

Provides high-level executive assistance to an EVP of Sales, including calendar and travel management, meeting preparation, correspondence, reports, events, expenses, procurement, approvals, onboarding, and special projects. Partners with cross-functional leaders, tracks priorities and action items, maintains confidentiality, improves administrative processes, and supports a distributed workforce using collaboration and conferencing tools.

Leads customer-specific AI and CCaaS solution architecture for complex, globally distributed environments. Designs integrations, documents current and future-state architectures, establishes organization-wide standards, and advises customer leadership on technology roadmaps, value realization, ROI, scalability, security, and regulatory requirements. Collaborates with sales, engineering, product, delivery, customer success, and third-party providers throughout the customer lifecycle, from evaluation through deployment, adoption, and optimization.

The role involves executing legal processes for sales, negotiating complex agreements, collaborating with multiple internal teams, and improving legal documentation for a cloud-based service company.

Manage creative and content projects from intake through delivery, coordinating design, content, video, web, vendors, and stakeholders. Own project calendars, capacity planning, timelines, approvals, versioning, and quality assurance. Review assets for brand, editorial, technical, and legal compliance, resolve feedback, improve workflows, and document processes. Use and evaluate AI tools such as Claude while ensuring accuracy, responsible use, and brand alignment.

Leads global benefits and well-being program implementation, administration, compliance, vendor management, budgeting, and employee communications. Manages the Global Benefits team, partners with regional HR, Finance, Legal, brokers, and consultants, analyzes market and benefits data, supports annual country reviews, and develops scalable governance and operational processes.

Leads Five9’s global partner marketing strategy across channel, technology, and strategic partners. Owns partner recruitment, enablement, co-marketing, demand generation, MDF investment, attribution, pipeline measurement, and joint go-to-market programs. Aligns partner initiatives with regional demand generation, events, product marketing, and revenue targets while building and developing the global partner marketing team.

Supports Sales Directors on complex enterprise and strategic opportunities by shaping deal strategy, executive positioning, value narratives, RFPs, proofs of value, pricing, business cases, and negotiation plans. Coordinates cross-functional and partner teams, applies structured sales frameworks, aligns pre-sale and post-sale activities, and converts deal lessons into reusable playbooks and collateral. The role manages multiple concurrent pursuits and advises on AI-driven customer and competitive strategies.

Own paid media strategy, budgets, experimentation, and pipeline targets across paid search, social, and programmatic channels. Lead A/B and multivariate testing for creative, audiences, offers, landing pages, and conversion paths. Manage agencies and vendors, optimize full-funnel performance, partner with ABM and sales, use AI and analytics tools, and mentor paid media team members.

The Enterprise Sales Account Director builds customer relationships, develops sales strategies, drives new revenue, and manages existing accounts to enhance customer satisfaction and retention.

The Strategic Sales Director creates and closes sales within named accounts, aligning business needs with Five9's cloud solutions, and managing post-sales support.