Jobs at Five9

The Senior People Partner will drive People initiatives, execute talent strategies, foster relationships, and enhance employee engagement amid company transformation.

Individual contributor responsible for acquiring new customers and driving revenue in a mid-market region. Own the full sales cycle, build pipeline through networking and cold-calling, meet quotas, forecast in SFDC, present business plans, and ensure customer satisfaction through implementation and support.

Manage and close inbound/warm sales opportunities for Five9’s cloud contact center products. Build and maintain a sales pipeline, track opportunities in Salesforce, meet monthly quotas, present value propositions, and act as product subject-matter expert while collaborating with the team.

The Commercial Account Director is responsible for managing customer relationships, developing sales strategies, driving revenue, and ensuring customer retention and satisfaction while identifying upselling opportunities.

The Commercial Account Director manages relationships and strategy for existing accounts, driving new business and ensuring customer retention through upselling, sales strategy development, and market analysis.

Individual contributor responsible for acquiring new mid-market customers, building pipeline, owning full sales cycle, meeting quotas, forecasting in SFDC, and ensuring customer satisfaction and retention.

Manage and close net-new commercial accounts using warm leads. Build and maintain a sales pipeline, qualify and advance opportunities through the sales cycle, meet monthly KPIs/quotas, use Salesforce.com CRM, present product value, and act as a subject matter expert on Five9 services and products.

The Senior Manager, Engineering - AI Agents will lead a team to develop AI Agent software for customer support, ensuring high-quality delivery and operational excellence.

The Enterprise Solution Consultant will drive solution discovery, collaborate with sales, deliver demonstrations, and provide subject matter expertise on AI Agents solutions.

Lead the strategy and execution for Five9's Workforce Engagement portfolio, focusing on AI-driven Quality and Workforce Management solutions, while aligning with company objectives and market opportunities.

Implement and support DNS and Kubernetes architecture in a private cloud environment, ensuring scalability, resilience, and performance optimization through IaC tools, while collaborating with teams and managing incidents.

The Director, Employment & Litigation Counsel will advise on global employment laws, manage litigation, mitigate risks, and collaborate with internal teams while providing strategic legal counsel to senior management.

The Mid-Market Account Director manages customer relationships, develops sales strategies, upsells products, and drives revenue within existing accounts, while ensuring customer satisfaction.

The Associate Solution Consultant at Five9 supports the sales team by demonstrating cloud contact center solutions, creating proofs of concept, and communicating customer needs and product feedback to various teams.

The Senior DevOps Engineer will enhance CI/CD capabilities for cloud services, focusing on automation, operational excellence, and collaboration with engineering teams to ensure reliable deployments and solutions.

The Manager, Sales Commissions oversees the administration of sales commission programs, ensuring accurate payments and managing a team. They lead commission processes, maintain ICM tools, design commission models, and collaborate with Finance and Sales Operations.

Responsible for leading the internal audit function, developing risk-based audit plans, ensuring financial and operational compliance, and providing strategic leadership to enhance risk management and governance processes.

Operate and maintain IP networking in a 24/7 SaaS environment. Troubleshoot network issues, manage service providers and equipment, perform capacity planning, execute network changes, assist with network activations, and participate in projects to improve WAN/connectivity and integrate partners and acquisitions.

This role involves building strong customer relationships, aligning Five9 solutions to client goals, and collaborating with internal teams for customer success.

The Senior Corporate Counsel will draft, review, and negotiate commercial agreements, advise on legal risks, and collaborate with internal teams to support sales and compliance, specifically focusing on technology and AI-related transactions.