Jobs at Five9

Plan, coordinate, and execute internal employee events and workplace programs; manage vendors, budgets, logistics, and on-site setup; maintain office facilities, supplies, conference rooms, and employee services; handle workplace communications, stakeholder coordination, and post-event evaluation to boost engagement and ensure smooth daily operations.

The Senior People Partner will drive People initiatives, execute talent strategies, foster relationships, and enhance employee engagement amid company transformation.

Individual contributor responsible for acquiring new customers and driving revenue in a mid-market region. Own the full sales cycle, build pipeline through networking and cold-calling, meet quotas, forecast in SFDC, present business plans, and ensure customer satisfaction through implementation and support.

Manage and close inbound/warm sales opportunities for Five9’s cloud contact center products. Build and maintain a sales pipeline, track opportunities in Salesforce, meet monthly quotas, present value propositions, and act as product subject-matter expert while collaborating with the team.

The Commercial Account Director is responsible for managing customer relationships, developing sales strategies, driving revenue, and ensuring customer retention and satisfaction while identifying upselling opportunities.

The Commercial Account Director manages relationships and strategy for existing accounts, driving new business and ensuring customer retention through upselling, sales strategy development, and market analysis.

Individual contributor responsible for acquiring new mid-market customers, building pipeline, owning full sales cycle, meeting quotas, forecasting in SFDC, and ensuring customer satisfaction and retention.

Manage and close net-new commercial accounts using warm leads. Build and maintain a sales pipeline, qualify and advance opportunities through the sales cycle, meet monthly KPIs/quotas, use Salesforce.com CRM, present product value, and act as a subject matter expert on Five9 services and products.

The Senior Manager, Engineering - AI Agents will lead a team to develop AI Agent software for customer support, ensuring high-quality delivery and operational excellence.

Lead and expand Five9's data science team, focusing on AI products through research, experimentation, and data management. Direct technical methodologies while collaborating with stakeholders and enhancing customer experiences.

As VP of Engineering and AI Innovations, lead software development for AI products, enhance features, and manage product evolution in a team-first culture.

Operate and maintain IP networking in a 24/7 SaaS environment. Troubleshoot network issues, manage service providers and equipment, perform capacity planning, execute network changes, assist with network activations, and participate in projects to improve WAN/connectivity and integrate partners and acquisitions.

The Senior Mid-Market Account Director manages existing customer relationships and drives sales strategy, focusing on upselling and cross-selling Five9 products while exceeding sales targets.

Design, automate, deploy, and operate large-scale software-defined storage and Kubernetes platforms in a private cloud. Build IaC and GitOps workflows (Ansible, Terraform, Helm, Git), implement CI/CD for infra, manage backups, monitoring, and observability, troubleshoot cross-domain issues, participate in on-call/incident response, and produce runbooks and documentation.

Design, implement, and operate large-scale DNS and multi-tenant Kubernetes infrastructure in private cloud. Automate provisioning with IaC (Ansible, Terraform/Pulumi, Python), build CI/CD and GitOps pipelines, implement monitoring/alerting (Prometheus/Loki/Grafana), harden for HA and DR, perform deep troubleshooting across storage, hypervisors and networking, participate in on-call incident response, and collaborate on change management with global teams.

Lead modernization of internal platform tooling to 12-factor apps, delivering full-stack services (Go/Python + React/Vue), instrumenting observability (Grafana/Prometheus/Loki), driving Kubernetes-native GitOps (ArgoCD/GitLab CI), mentoring developers, and automating infrastructure with Ansible/Terraform on private/bare-metal clouds.

Operate and lead data-center LAN infrastructure in a 24/7 SaaS environment. Own troubleshooting, incident response, and change management across Cisco Nexus, Palo Alto, and F5 platforms. Drive projects, architecture (VXLAN/EVPN), automation (Ansible, Terraform, Python), observability (Prometheus, Grafana, SolarWinds), and cloud networking (AWS, GCP). Mentor junior engineers, participate in on-call rotation, and define operational standards, reliability metrics (SLI/SLO), and preventive engineering.

Architect, implement, and operate a multi-tenant OpenStack private cloud. Automate provisioning with Ansible/Terraform/Pulumi, extend core OpenStack services, build CI/CD update pipelines, implement monitoring/observability, harden for HA and DR, perform deep troubleshooting, and participate in on-call incident response and upstream contributions.

Lead and scale a global revenue enablement function linking enablement investment to revenue outcomes. Build onboarding, leadership development, AI enablement, vendor and budget management, and partner with Sales, Product, Marketing, and Channel to drive seller productivity and consistent execution across regions.

The Enterprise Sales Director drives revenue by creating and closing sales within North America, managing accounts, and ensuring customer satisfaction.