Hello, we're Gladly

Gladly is a Radically Personal customer service platform. Designed with people at the center, Gladly enables a single lifelong customer conversation from voice to messaging, and empowers some of today’s most innovative companies to deliver exceptional customer experiences that make customer service a competitive advantage.

An Insider's view of Gladly

What’s the vibe like in the office?

Gladly is the first workplace I’ve ever been where I could come in as a woman of color and feel really strong and empowered by that. In my experience at tech companies, I’ve often been the only one of my kind in the room, even in the whole company. Gladly is the first place where I feel like what makes me unique is not just appreciated, but crucial

Christina

Customer Success Manager

How do you collaborate with other teams in the company?

No matter where you work across the organization you will have opportunities to get involved in the customer side of things. In my first year here as a designer, I visited multiple prospect meetings with the sales team. Those on-sites helped me empathize with our customers and get to the heart of their needs, which is reflected in my work every day

Shelby

Product Designer

How has your career grown since starting at the company?

I joined Gladly as a junior engineer and found opportunities for growth to be incredible. Unlike many other companies where those new in their career get stuck on unimportant tasks, I got to work on projects that were crucial, customer-facing work.

Shelley

Engineering Manager

What is your vision for the company?

Our team's drive is to make customer service radically personal. Extending Gladly from integrated voice, SMS, email, messaging to now with in-app messaging is a big step in our vision of a lifelong conversation for companies and their customers.

Joseph

CEO

Where we are

Our office is situated in the Financial District just a block away from Montgomery BART station and adjacent to the Crocker Galleria food court.

Perks + Benefits

Culture
Volunteer in Local Community
Volunteer in Local Community
Friends Outside of Work
Friends Outside of Work
Eat Lunch Together
Eat Lunch Together
Intracompany Committees
Intracompany Committees
Diversity
Unconscious Bias Training
Unconscious Bias Training
Diversity Manifesto
Diversity Manifesto
Mean Gender Pay Gap Below 10%
Mean Gender Pay Gap Below 10%
Health Insurance & Wellness
Flexible Spending Account (FSA)
Flexible Spending Account (FSA)
Disability Insurance
Disability Insurance
Dental Benefits
Dental Benefits
Vision Benefits
Vision Benefits
Retirement & Stock Options
401(K)
401(K)
Company Equity
Company Equity
Child Care & Parental Leave
Generous Parental Leave
Generous Parental Leave
Flexible Work Schedule
Flexible Work Schedule
Remote Work Program
Remote Work Program
Adoption Assistance
Adoption Assistance
Vacation & Time Off
Unlimited Vacation Policy
Unlimited Vacation Policy
Paid Holidays
Paid Holidays
Paid Sick Days
Paid Sick Days
Perks & Discounts
Casual Dress
Casual Dress
Commuter Benefits
Commuter Benefits
Company Outings
Company Outings
Stocked Kitchen
Stocked Kitchen
Professional Development
Job Training & Conferences
Job Training & Conferences
Diversity Program
Diversity Program
Lunch and Learns
Lunch and Learns
Promote from Within
Promote from Within
  • There’s always something new on the horizon, which keeps things interesting. Plus, we are still at a size where it’s possible to have as big of an impact as you want to make.
    Sean
    Software Engineer
  • When I was searching for my next role I was trying to find a place with an innovative approach to solving an interesting market opportunity. Gladly is certainly doing that in the customer service space.
    Katie
    Product Manager
Jobs at Gladly2 open jobs
All Jobs
Dev + Engineer
Operations
Developer
new
San Francisco
Operations
new
San Francisco

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • AWSDatabases
    • AuroraDatabases
    • LookerAnalytics
    • FigmaDesign
    • AsanaManagement
    • JIRAManagement
    • HubSpotCRM
    • MailgunEmail

Our funding history

  • $12M in Funding
    Investors: Greylock Partners
  • $15M in Funding
    Investors: NEA
  • $36M in Funding
    Investors: GGV Capital
  • $50M in Funding
    Investors: Glynn Capital Management, Future Fund
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