Jobs at Grace Hill

Lead the systems integration delivery team, owning backend connectivity, SSO/API integrations, data migrations, provisioning, and automated feeds. Govern presale-to-delivery handoffs, enforce internal SLAs, act as technical escalation for enterprise deals, manage partner relationships, and drive automation to reduce provisioning time.

Lead and manage a remote team of Implementation Managers to deliver SaaS onboarding projects. Own daily operations, KPIs, performance management, training, quality oversight, process improvements, and cross-functional collaboration to ensure timely, high-quality client implementations.

Own retention, net revenue retention, and expansion across an enterprise SaaS multifamily portfolio. Build executive relationships, drive adoption and value realization, execute churn-prevention strategies, partner with Sales on upsells, and surface customer feedback to Product and Leadership.

Lead product marketing to shift from standalone products to a unified SaaS platform. Own positioning, messaging frameworks, and full-funnel strategy. Enable Sales, Demand Gen, Product, and Customer Success, run tests against pipeline data, drive GTM launches, and prioritize assets based on performance and adoption.

Customer-facing pre-sales role focusing on integrations (APIs, SFTP, SSO, PMS, conferencing, marketing). Support sales with technical discovery, demos, proposals, training, and translating requirements to Product/Engineering.

The Regional Sales Specialist at Grace Hill will architect a sales pipeline, conduct thorough research, and drive revenue growth through solution selling. Responsibilities include leading presentations, collaborating cross-functionally, and managing sales processes with precision using Salesforce. Ideal candidates have 3-5 years of sales experience in the SaaS or B2B sectors, and possess strong consultative skills and tech fluency.