Teams at Health Advocate

Drive new employer business across the Mid-Atlantic by leveraging broker and consultant relationships. Own territory pipeline, pursue RFPs, present to C-suite and HR leaders, forecast and document activity in Salesforce, and close new-logo deals with up to 50% regional travel.

Perform healthcare system research and document resources for members and internal teams. Provide clear, accurate findings, maintain case documentation, ensure regulatory compliance (HIPAA/COBRA), follow up on cases, and escalate trends to leadership to support member decision-making.

Maintain regulatory compliance and audit readiness for the Employee Assistance Program. Manage grievances from intake through resolution, coordinate quality improvement and accreditation activities, track corrective actions and reporting, prepare documentation for audits and meetings, analyze trends, and collaborate cross-functionally to reduce risk and improve processes.