Articles about Hex

Own the employee experience lifecycle, beginning with onboarding and extending through internal communications, company events, team gatherings, and workplace programs. Lead onboarding redesign, cohort communities, measurement, all-hands storytelling, Slack communication norms, company kickoff planning, QBR support, colo standardization, NYC office buildout, office coordinators, and in-office engagement. Build repeatable systems, use AI and automation, manage partners, and create memorable employee experiences.

Own renewals and expansion for an assigned portfolio of existing SMB and mid-market SaaS customers. Identify upsell opportunities, manage commercial conversations, maintain pipeline and forecast hygiene, and coordinate with Sales Engineering, Customer Engineering, Sales leadership, and account executives. Help establish the company’s expansion sales playbook and territory model as a founding member of the function.

Own renewals and expansion for an SMB and mid-market SaaS customer portfolio. Identify upsell opportunities, manage retention and growth forecasts, conduct commercial conversations, and coordinate technical support with Sales and Customer Engineering. Help establish the account management playbook, territory model, and AE-to-AM handoff process as a founding member of the function.