Jobs at Hinge Health

Own the end-to-end international inbound supply chain process, including vendor coordination, customs and duty workflows, commercial documentation, invoice validation, and receipt. The role drives process improvements, reporting, vendor performance, corrective actions, cost reduction, and cross-functional hardware initiatives. It requires managing inbound operations from vendor coordination through customs clearance and delivery while improving scalability, consistency, and visibility. Local travel to vendors may be required.

Design end-to-end member-facing digital health experiences across mobile and web, from discovery through launch and iteration. Simplify complex health and behavior-change workflows, create personalized experiences, use qualitative and quantitative insights, contribute to scalable design systems, and champion accessibility and inclusive design. Collaborate with product, engineering, data, research, clinical, and commercial partners to deliver high-quality products with measurable member impact.

Provides legal guidance on privacy, data protection, and AI governance for healthcare products and services. Develops policies, oversees privacy impact assessments, advises Product and R&D teams on privacy-by-design, negotiates privacy-related agreements, responds to inquiries and incidents, and collaborates with Security, Compliance, and cross-functional stakeholders. Requires expertise in U.S. and international privacy laws, including HIPAA, GDPR, and CCPA, along with familiarity with AI governance.

Commercial Counsel will support sales, commercial, and procurement teams by drafting and negotiating healthcare and technology contracts, managing contract reviews, identifying legal risks, and advising on healthcare, privacy, and regulatory matters. The role will improve contract templates and workflows, support a contract lifecycle management system, train business partners, and collaborate cross-functionally to advance company initiatives.

Build and operate backend systems that integrate AI and ML capabilities into member communication products. Develop APIs, services, asynchronous workflows, data flows, and distributed systems; improve reliability through testing, observability, deployment, and incident support. Own features from design through rollout, integrate AI-backed capabilities into production workflows, troubleshoot across services and data dependencies, and contribute through code reviews, documentation, onboarding, and engineering practices.

Own the production lifecycle of AI capabilities, including deployment, serving, release automation, monitoring, rollback, orchestration, and backend integration. Design reliable online and batch inference systems while partnering with ML, data, product, and engineering teams. Lead MLOps and distributed-systems initiatives, improve observability and operational resilience, support incident response, mentor engineers, and ensure secure, privacy-conscious handling of healthcare data.

Own product marketing for new verticals, including positioning, go-to-market strategy, launch planning, messaging, enablement, and adoption measurement. Partner with Health Services, Client Success, Product, and clinical teams to support health-plan approvals, prepare clients for new offerings, and improve launches using feedback and performance data. Create presentations, FAQs, objection-handling resources, communications, and live enablement while communicating progress, risks, and decisions to leadership.

Build and launch Hinge Health’s new GI digital care product from scratch. Lead technical direction across mobile, web, backend, AI, hardware integration, experimentation, reliability, and performance. Develop production software, establish engineering practices, mentor engineers, collaborate with Product, Design, Marketing, and clinicians, and iterate based on member feedback and measurable health outcomes.

Build and operate full-stack rewards and incentives features across mobile and backend systems using JavaScript, TypeScript, React Native, NestJS, and Node.js. Own projects from technical design through production, including APIs, data models, testing, observability, performance, experimentation, and maintenance. Collaborate with Product, Design, Data, Security, Privacy, and Compliance teams, contribute to architecture and code reviews, use AI-assisted development responsibly, and mentor teammates.

Build and launch Hinge Health’s new gastrointestinal digital care product from scratch. Develop and review production code across mobile and backend systems, lead complex projects, run experiments, improve reliability and performance, integrate AI technologies, and contribute to architecture and developer tooling. Collaborate with product, design, marketing, and analytics partners; mentor junior engineers; and drive features from conception through launch, measurement, and iteration in a regulated healthcare environment.

The Business Operations & Strategy Manager will drive cross-functional initiatives, manage projects, and utilize analytics to shape musculoskeletal care and influence strategic directions.

Leads R&D Enablement as a product, owning platform roadmaps across service enablement, mobile app enablement, quality, and SRE. Drives developer experience, AI adoption, CI/CD optimization, quality engineering, observability, knowledge management, and platform adoption. Establishes quarterly roadmaps, measures DORA and developer experience metrics, conducts user research, and partners with Engineering, Security, Infrastructure, Product, and Design teams to improve delivery speed, reliability, and satisfaction.

Coordinate high-volume interview scheduling and candidate communications, ensuring a seamless and inclusive candidate experience. Maintain accurate applicant tracking system records, interview stages, and feedback forms in Ashby. Partner with recruiters and hiring managers to manage calendar changes, resolve scheduling conflicts, and prepare interview panels. The role requires strong organization, adaptability, attention to detail, and professional communication skills.

Associate General Counsel supporting product, engineering, clinical, privacy, compliance, commercial, and executive teams across the healthcare technology product lifecycle. Advises on HIPAA, healthcare privacy, FDA matters, corporate practice of medicine, friendly-PC structures, telehealth, clinical workflows, AI-enabled products, international data protection, government programs, and multi-state regulatory compliance. Develops scalable legal processes, manages complex workstreams, supports launches, and mentors legal professionals.

Supports enrollment marketing programs for multiple client accounts by creating communications plans, coordinating campaign execution, maintaining Salesforce records, performing personalization and deployment QA, processing client changes, monitoring campaign performance, and tracking issues. Partners with Client Success, Marketing Operations, Growth, Design, Data Analytics, and other teams to improve campaign efficiency and enrollment outcomes.

Own and scale Hinge Health’s support knowledge management program. Build information architecture, content standards, ownership models, review processes, health metrics, dashboards, and cross-functional workflows. Maintain and improve internal and external support content for specialists and AI systems, partnering with Support Operations, Quality, Product, Engineering, Analytics, Marketing, and vendors. Optimize knowledge retrieval, content freshness, localization, and AI-supported workflows to improve productivity, resolution quality, handle time, and member satisfaction.

Own and improve Hinge Health’s corporate IT infrastructure, including endpoint management, networking, identity, SaaS platforms, automation, and cloud-connected systems. Manage Jamf across a multi-OS environment, resolve complex technical escalations, improve provisioning and access workflows, and implement secure AI-enabled internal tools. Lead infrastructure improvements, migrations, office technology projects, documentation, mentoring, and operational practices while balancing security, reliability, governance, and employee experience.

Design, build, and operate reliable backend services, APIs, data models, and distributed workflows for billing and financial systems. Improve correctness, traceability, observability, performance, and resilience across revenue-critical processes. Collaborate with Product, Finance, Operations, Data, and engineering teams, support production systems, resolve incidents, mentor junior engineers, and integrate AI technologies into engineering and operational workflows.

Technical leader for CV User Experience building end-to-end mobile and backend systems. Architect and scale TrueMotion-driven features, improve observability and performance, mentor engineers, lead architecture, and deliver high-quality, performant mobile experiences integrating computer vision and generative AI tooling.

Lead growth data science for emerging healthcare products by defining measurement frameworks, analyzing funnels, designing experiments, building predictive models and segmentations, and creating reliable data foundations, dashboards, and self-service tools. Partner with Marketing, Product, Engineering, Design, and Data Science to optimize acquisition, engagement, conversion, launches, and product growth.