Jobs at Juicebox

Provide live customer support, investigate and reproduce product bugs, create detailed bug reports, coordinate issue resolution with engineering and product, document workflows, follow up with users, and identify recurring feedback themes. The role requires clear communication, technical curiosity, root-cause analysis, cross-functional coordination, and comfort working onsite five days per week in San Francisco.

Support the CEO by managing calendars, communications, travel, logistics, and executive events. The role coordinates meetings with customers, investors, candidates, and leadership; triages email; organizes board meetings and offsites; and builds processes that improve executive efficiency. Success requires strong organization, discretion, judgment, written communication, and proactive problem-solving in a fast-paced startup environment.

Twelve-week, in-person software engineering internship in San Francisco. The intern will own and ship a meaningful product or infrastructure project, potentially involving search quality, data sources, LLMs, internal tools, developer experience, testing, or user experiences. Responsibilities include building alongside engineers, learning the technology stack, seeking feedback, and presenting completed work. The role includes manager and mentor support, cohort programming, and a $60 hourly wage plus housing or relocation support.

Build and own Juicebox’s governance, risk, compliance, and customer trust function. Lead SOC 2 Type 2 audits, advance ISO 27001 and AI governance initiatives, manage customer security questionnaires and due diligence, develop policies, improve security controls and tooling, and advise Legal, Product, Engineering, Customer Success, and Go-to-Market teams.

Own and scale Juicebox’s search acquisition engine across Google, Bing, OpenAI/ChatGPT, and emerging advertising platforms. Manage large budgets, agencies, experiments, campaign performance, reporting, CAC optimization, conversion, and pipeline growth. Partner with Sales and RevOps on ABM campaigns, automate workflows with AI tools, and support broader marketing initiatives through analysis and projects.

Partner with GTM leadership to identify and execute growth initiatives across sales, marketing, customer success, partnerships, and product. Responsibilities include pricing and packaging analysis, market and revenue opportunity sizing, AI-native workflow design, business cases, financial modeling, KPI dashboards, and improving GTM processes and operating rhythms.

Lead and grow a high-performing engineering team, own execution of complex initiatives, partner with product and design, influence architecture and technical direction, hire and scale the org, and coach engineers to deliver high-quality production systems.

Lead Juicebox's social and creator strategy across LinkedIn, Instagram, and Twitter/X. Build and run influencer and creator partnerships and campaigns, collaborate with leadership for thought leadership, manage agencies and contributors, ship timely content, design promotions to drive new business and engagement, and identify new social growth opportunities.

Lead product-led growth initiatives for Juicebox's self-serve channel. Design and run experiments to improve acquisition, onboarding, activation, retention, invitations, and referrals. Collaborate with product, engineering, and marketing to launch lifecycle campaigns across email and in-product messaging, analyze user and product data to surface opportunities, and own end-to-end growth experiments that move key self-serve metrics.

Manage a portfolio of customers through onboarding, adoption, expansion, and renewal. Drive AI-native workflow adoption, lead commercial conversations and renewals, identify expansion opportunities, run QBRs and ROI discussions, and help scale Customer Success playbooks at a high-growth SaaS company.

Lead product-led growth for Juicebox's self-serve channel. Own revenue from self-serve customers, run growth experiments, improve onboarding/activation/referrals, launch lifecycle campaigns, analyze product usage, and work cross-functionally to ship initiatives.

Generate top-of-funnel pipeline through strategic outbound outreach to Heads of Talent, VP People, and agency owners. Collaborate with AEs, Product, and Marketing, refine outbound playbook, and book qualified meetings to drive revenue expansion.

Senior individual contributor to own major parts of the codebase, shape architecture, implement features, mentor engineers, and maintain technical velocity at a fast-growing AI SaaS startup. Work closely with founders, review high-trust PRs, and improve engineering quality without people management.

Design, build, and ship end-to-end product features focused on search and ranking. Improve profile search via new filters, data sources, and LLM-based features (including fine-tuning and feedback loops). Collaborate with founders, move quickly, own projects, and work across Next.js/React, Node.js, OpenSearch, AWS, SQS, and Spark.

Lead GTM enablement and strategy to scale Juicebox's revenue org: redesign onboarding, playbooks, collateral, and workflows; partner with Product and PMM; define AI-powered GTM strategy and build automation to improve seller productivity, CRM hygiene, and pipeline visibility.

Sell Juicebox's recruiting SaaS to in-house TA teams and recruiting agencies via inbound demos and trials. Close ACVs of $10K–$50K with 2–3 week deal cycles, upsell existing customers, and consistently exceed quota. Role is based in San Francisco.

Build and own scalable customer education, community, and champion programs to drive adoption, retention, and expansion. Create onboarding academies, in-product education, webinars, forums, and advocacy initiatives to reduce CSM lift and accelerate net revenue retention.

Own and build the product function: gather customer insights, write PRDs/specs, prioritize roadmap, partner with engineering/design, triage bugs vs features, and establish product processes while representing product externally.

Design, build, and ship end-to-end product features focused on search and ranking. Work with LLMs (including fine-tuning), add filters and data sources to the search engine, and improve user onboarding and search relevance. Collaborate closely with founders and engineering to iterate rapidly.

Own mid-market and enterprise inbound deals, closing $50K–$150K+ ACV contracts. Collaborate with Product, Marketing, and RevOps, engage founders and engineers to unblock deals, and sell to Heads of TA/VP People. Role is in-office in San Francisco and focuses on scaling revenue and upsells across existing customers.