Develops executive-ready value narratives and ROI insights to accelerate deals, enable regional sales teams, and drive customer value adoption. Partners with Sales, Product, Customer Success, and Legal Engineering to translate quantitative results into actionable insights, communicate customer feedback and industry trends, and engage senior executives such as General Counsel and CFOs.

Own the post-sale engagement motion for a large portfolio of law firms and corporate legal teams. Design and execute scaled onboarding, adoption, enablement, training, renewal, and expansion programs using automation, customer data, and digital channels. Monitor portfolio health, forecast commercial outcomes, coordinate cross-functional teams, and translate customer feedback into product and marketing improvements.

Own customer-facing security, privacy, compliance, and AI-governance requests, including questionnaires, RFP responses, audit evidence, trust-portal content, security terms, and customer reviews. Translate technical controls and AI practices for CISOs, legal teams, and procurement stakeholders. Maintain response libraries, improve workflows, automate questionnaires, identify recurring risks, and collaborate with Information Security, Privacy, Legal, Product, and Go-to-Market teams.