Teams at Nest Veterinary

Serve as the primary support contact for partner veterinary practices: respond to inbound requests via email/phone/chat, troubleshoot billing and platform issues, maintain support records, create self-serve content, escalate bugs to Product, and collaborate cross-functionally to improve the client experience.

Build and own automation-first quality engineering across Flutter web and desktop applications and FastAPI/gRPC backend services. Responsibilities include developing unit, integration, contract, API, visual regression, and resilience tests; implementing AI-assisted test generation and exploratory workflows; establishing observability, reliability metrics, test data strategies, defect triage, and CI/CD processes; and partnering cross-functionally to improve release quality.

Lead production support for a veterinary SaaS platform by triaging incidents, diagnosing issues across Flutter, FastAPI, gRPC, and legacy integrations, and driving permanent fixes. Build monitoring, alerting, diagnostic automation, ticket taxonomy, reporting, runbooks, and SLAs. Partner with Hospital Success and Engineering to resolve customer-impacting issues, identify recurring failure patterns, and communicate technical problems clearly to clinic staff and internal stakeholders.