Jobs at Relativity

Own outcomes for complex enterprise accounts by driving AI product adoption, workflow transformation, ROI, retention, and expansion. Lead executive relationships, business reviews, change management, governance, and risk remediation. Create adoption playbooks, mentor CSMs, and influence cross-functional product and enablement decisions. Requires customer success, consulting, or account management experience in legal technology, eDiscovery, litigation support, or regulated workflows.

Lead end-to-end product design for AI-powered legal data intelligence workflows, including discovery, case strategy, transcript analysis, document review, and knowledge management. Partner with product, engineering, research, and applied science teams; create prototypes and design specifications; evolve the RUI design system; and build accessible, production-ready front-end code using AI-assisted development. Engage customers and stakeholders through demos, research sessions, and occasional travel.

Supports education program delivery through workspace creation, scheduling, LMS administration, candidate attempt review, customer inquiries, contracts, and program logistics. Creates SOPs, facilitates upskilling sessions, tracks timelines and action items, communicates updates, and partners with stakeholders. Drives process improvements, automation, and AI innovations to reduce manual work and scale education operations.

Advise lawyers and legal organizations on adopting Relativity’s AI platform and integrating generative AI into litigation, investigations, discovery, privilege review, and compliance workflows. Build customer relationships, support pre-sales demonstrations, lead onboarding and training, drive post-sales adoption, translate legal needs into product feedback, and guide workflow transformation. The role requires a practicing or former attorney who can bridge legal practice, customer engagement, and AI technology.

Advises lawyers and legal organizations on adopting Relativity’s AI platform and integrating AI into litigation, investigations, discovery, and compliance workflows. Builds customer relationships, leads tailored demonstrations, supports onboarding and training, drives adoption and measurable value, translates legal and technical concepts, and provides customer feedback to product and engineering teams.

Own outcomes for a portfolio of RelativityOne subscription accounts by driving adoption, value realization, renewals, and ROI documentation. Monitor health scores and adoption signals, proactively remediate risks, maintain Gainsight records, and deliver onboarding, training, and targeted customer engagements. Use AI tools to create communications, analyze usage patterns, and scale customer programs. Partner with Sales, Adoption Services, and internal teams to improve customer outcomes and contribute to playbooks.

Leads complex deal review and execution across pricing, licensing, contracts, approvals, exceptions, and operational handoffs. Partners with Sales, Legal, Finance, Billing, IT, and Revenue Operations to manage risk, ensure compliant and audit-ready execution, improve deal workflows, maintain documentation, and support process adoption. Uses operational data to identify gaps and recommend improvements while mentoring peers and managing service-level priorities.

Own and grow a portfolio of major law firm accounts, driving retention, renewals, expansions, and strategic relationships with senior legal stakeholders. Lead complex negotiations, coordinate cross-functional account teams, identify competitive risks, and advise sales leadership on segment strategy. Represent the company at industry events, build executive networks, mentor Account Executives, and contribute to strategic initiatives. The role requires enterprise SaaS sales expertise, legal technology knowledge, technical fluency in AI and databases, executive presence, and regular travel.

Supports partner-focused sales through technical consulting, product demonstrations, proof-of-concept management, proposals, risk assessments, and workflow assistance. Serves as a Relativity subject matter expert, evangelist, and liaison across sales, product, and partnership teams. Develops partner enablement materials, communicates customer feedback, maintains product and security expertise, mentors junior team members, and supports account growth. The role requires extensive SaaS and sales engineering experience, Relativity certifications, strong communication skills, and 25% travel.

Execute partner marketing campaigns, programs, webinars, digital initiatives, and industry events. Coordinate sponsorship fulfillment, partner communications, content, logistics, and cross-functional delivery. Manage campaign assets, reporting, and performance analysis while recommending improvements. Support email, landing page, social, public relations, and web content activities. The role requires strong project management, communication, marketing analytics, and familiarity with marketing technology, with limited travel and hybrid expectations for Chicago-based employees.

Provides technical support for Relativity products by diagnosing software, network, SQL, and Windows issues. Manages customer tickets from creation through resolution, escalation, and documentation in Salesforce while meeting service-level agreements. Communicates with technical and non-technical customers by phone and email, collaborates across support teams, develops product expertise, and reports significant issues to management. The role works an evening Monday–Friday shift.

Leads strategic customer success for complex, high-value accounts while coaching the broader CSM team. Owns customer health, renewals, ROI reporting, executive business reviews, AI adoption, change management, and legal workflow transformation. Builds playbooks, trains peers, influences product and sales decisions, and develops expansion opportunities. The role requires deep legal technology, eDiscovery, litigation operations, or compliance-regulated environment expertise, along with executive credibility and commercial awareness.

Advises legal customers on adopting and integrating Relativity’s AI platform. Builds relationships with lawyers, leads tailored demonstrations, supports pre-sales, onboarding, training, workflow transformation, and value realization. Translates AI capabilities into practical legal use cases, gathers customer feedback for product teams, and develops scalable engagement best practices. The role requires a practicing or former attorney with litigation knowledge, strong communication skills, and hands-on experience with legal AI tools.

Supports Relativity Success leadership through strategic planning, prioritization, executive reporting, and business operations. Builds cross-functional relationships, gathers operational intelligence, identifies dependencies and risks, recommends actions, and contributes to annual planning. The role combines analytical rigor, relationship management, process development, and decision support in a SaaS environment.

Lead roadmap and execution for document conversion and enrichment features. Work with customers, engineering, sales, and design to define requirements, prioritize backlog, track product metrics, and drive adoption. Provide technical leadership on cloud architecture, scalability, reliability, and performance while breaking projects into iterative releases and producing go-to-market content.

Lead end-to-end FOIA data migration projects into RelativityOne, define and prioritize migration tooling, author requirements and runbooks, engage agency customers, ensure FedRAMP-compliant handling of DT1 data, and drive continuous improvement and product feedback.

Provide senior legal counsel on commercial technology transactions including SaaS, software, cloud, AI-enabled and data processing agreements; draft, review, and negotiate contracts; advise cross-functional stakeholders; streamline contracting processes and pricing governance; use legal tech and AI tools to increase efficiency; engage customers and support strategic initiatives.

Owner of inbound demand generation and marketing-led outbound for two legaltech products. Build and run demand strategy, manage paid search/social, own Webflow and HubSpot, drive SEO/AEO content, run email/lifecycle programs, maintain attribution connecting BigQuery/Looker/GA4 to revenue, and build AI-driven marketing automations. Advise leadership and oversee contractors to hit trials, demos, and pipeline goals.