Ritchie Bros. Benefits Overview

Manages strategic demand-side customer accounts by building relationships, monitoring performance, resolving issues, presenting products, and identifying growth, retention, and cross-sell opportunities. Leads customer meetings, coordinates with internal teams, supports customer service, and develops engagement strategies. Requires sales or account management experience, automotive industry knowledge, strong communication, data-driven decision-making, Microsoft Office proficiency, and 10% travel.

Owns the vision, strategy, roadmap, and delivery of vehicle intake and assignment products for insurance carriers and providers. The role improves upstream marketplace experiences through earlier, lower-touch, prediction-driven routing that reduces cycle time, costs, and risk. Responsibilities include customer and competitor research, product definition, KPI management, business-case development, stakeholder collaboration, and representing carrier needs across Product, Engineering, Design, Data, and Operations.

Leads end-to-end strategic account programs for equipment asset lifecycles across inspection, transportation, refurbishment, redeployment, and resale. Coordinates distributed teams, logistics providers, vendors, and internal stakeholders; manages governance, risks, customer commitments, and operational performance. Develops reports and dashboards using Excel, Power BI, and similar tools to track cycle time, recovery value, vendor performance, and other KPIs. Drives process standardization, continuous improvement, and scalable operational solutions across North America.