Teams at Ritchie Bros.

Own and grow relationships with designated remarketing partners to drive revenue and customer satisfaction. Monitor account performance, resolve issues, present new products, identify upsell and efficiency opportunities, and coordinate cross-functional teams to execute growth and retention strategies. Requires collaboration, data-driven decision-making, and frequent travel.

Lead the CSOC by overseeing detection, incident response, and SOC operations; act as technical escalation point; improve SIEM-driven detection, playbooks, automation, and metrics to reduce MTTD/MTTR.

Design, develop, publish, and maintain interactive eLearning and microlearning within Adobe Learning Manager. Administer LMS content, manage certifications and reporting, create multimedia (video, screen recordings, simulations), build assessments and reinforcement content, and collaborate with SMEs and field trainers to support compliance and operational initiatives. Drive innovation using AI-assisted tools and emerging immersive learning technologies.