Teams at Ritchie Bros.

Manages and grows strategically important customer accounts by selling products and services, expanding revenue, retaining relationships, meeting sales quotas, and engaging executive stakeholders. Coordinates internal and external resources, tracks opportunities and contracts, documents sales activity in Salesforce, communicates progress to leadership, and represents the company at professional groups and trade shows.

Leads IAA’s nationwide vehicle remarketing make-ready and enhancement program across 184 branches. Manages Make-Ready Analysts, standardizes readiness processes, oversees vendors and outsourcing strategy, monitors budgets and program margins, and drives quality, efficiency, and compliance. Partners with branch operations, Procurement, Finance, Sales, Product, and IT to scale services, improve seller experience, prevent revenue leakage, and develop the program as a profitable revenue stream.

The Strategic Accounts Director manages and grows relationships with designated remarketing partners. Responsibilities include monitoring account performance, resolving customer issues, presenting products and partnerships, identifying revenue and efficiency opportunities, supporting retention and cross-sell strategies, and coordinating with internal teams. The role requires sales or account management experience, automotive industry knowledge, strong communication and collaboration skills, data-driven opportunity identification, Microsoft Office proficiency, hybrid work, and 50% travel.