Manages strategic demand-side customer accounts by building relationships, monitoring performance, resolving issues, presenting products, and identifying growth, retention, and cross-sell opportunities. Leads customer meetings, coordinates with internal teams, supports customer service, and develops engagement strategies. Requires sales or account management experience, automotive industry knowledge, strong communication, data-driven decision-making, Microsoft Office proficiency, and 10% travel.
The Strategic Account Manager is responsible for building, maintaining, and nurturing strong business relationships with select Demand customers to maximize IAA’s revenue and customer experience scores. The Strategic Account Manager will communicate regularly with designated customers and discuss performance, resolve customer queries, and identify opportunities to increase customer engagement with IAA. The Strategic Account Manager will work closely with the Inside Sales team, Operations, and Buyer Services to assist with customer service. This role reports to the Manager of Account Management.
Responsibilities- Build and maintain strong brand trust with designated accounts
- Understand the products, services, and tools customers use to operate their business
- Present new products, services, and partnerships to designated accounts as they are added to IAA’s product portfolio
- Monitor the performance of key accounts and facilitate timely interventions
- Manage customer expectations and satisfaction
- Identify and present opportunities that may generate incremental revenue or create efficiencies
- Handle client queries and find innovative solutions to solve complex customer problems
- Understand how to be an effective listener and take action given the customer feedback provided
- Provide superior customer service and adhere to IAA’s Customer Care Values
- Collaborate closely with other members of the Marketplace Demand team to execute customer growth and engagement strategies
- Lead monthly meetings with customers
- Establish efficient communication methods and liaisons between key customers and internal departments
- Flexible and willing to perform other tasks as assigned
- 2+ years of Sales or Account Management experience
- 2+ years of experience in the automotive industry
- BI portal experience is an asset
- Great oral and written communication skills
- Exhibits great collaboration skills, with a willingness to work with cross-functional teams
- Capable of making decisions when customer problems and/or opportunities arise
- Able to identify growth, retention, and cross/up-sell opportunities using data and dashboards
- Understands IAA’s Customer Care Values and practices them daily
- Capable of meeting and/or exceeding growth and retention goals
- Proficient in Microsoft suite of products
- Willing to travel 10%
Ritchie Bros. Pleasanton, California, USA Office
3825 Hopyard Road, Suite 250, Pleasanton, CA, United States, 94588-8528
Similar Jobs
Automotive • eCommerce • Transportation • Energy • Agriculture • Industrial
Manages strategic demand-side accounts by building relationships, monitoring performance, resolving customer issues, presenting products and partnerships, and identifying growth, retention, cross-sell, and upsell opportunities. Leads customer meetings, coordinates with sales and operations teams, improves engagement, and supports revenue growth and customer satisfaction. Requires sales or account management experience, automotive industry knowledge, strong communication skills, data-driven decision-making, Microsoft Office proficiency, and 10% travel.
Top Skills:
Business Intelligence DashboardsMicrosoft Office Suite
.png)
Healthtech • Pharmaceutical • Telehealth
Provides legal and regulatory counsel on advertising and product claims for health products. Reviews claim substantiation, scientific and clinical evidence, consumer-facing materials, and campaign content for FDA and FTC compliance. Advises cross-functional medical, regulatory, clinical, growth, and marketing teams on legal risk, required revisions, and supporting evidence. Monitors regulatory developments, enforcement actions, litigation, and state laws while maintaining claim-review documentation.
Enterprise Web • Fintech • Marketing Tech • Software
Lead CRM implementation and advisory engagements for AEC organizations. Responsibilities include discovery, process analysis, solution design, requirements definition, configuration guidance, data migration, integrations, project planning, stakeholder management, training, adoption, and value realization. The role manages concurrent engagements, advises executive stakeholders, coordinates cross-functional delivery teams, and supports scope, risk, budget, timeline, and customer escalation management.
Top Skills:
AnalyticsCRMDashboardsData MigrationErpIntegrationsReportingUnanet CrmWorkflows
What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
