Teams at Smarsh

Provide expert-level technical support for Smarsh enterprise and SaaS products, diagnose and resolve complex issues, manage escalations, collaborate with SRE/Engineering, maintain case documentation in Salesforce, publish KCS knowledge, and mentor peers to improve support processes and customer satisfaction.

The Sr. Software Engineer will design and maintain Java-based backend services, work on architecture design, and ensure high system reliability in both federal and AWS environments.

Pre-sales technical lead supporting account executives to drive B2B deals: discovery, product demonstrations, validation events, RFI/RFP technical responses, and sales collateral. Collaborates with sales, product, success, and professional services; updates systems of record and supports cross-departmental initiatives. Travel as needed.