Sr. Director, Global Sales & CS Operations

How will you contribute?

Build and lead a high-performing team. Hire, coach, and develop a Sales & CS Ops organization; create clear growth paths and a culture of accountability and ownership.
Own Sales Ops end-to-end. Territory and quota design, pipeline and forecast management, and incentive/comp plan design and execution that keep the sales engine running — across direct and channel, SMB through Strategic.
Own CS Ops end-to-end. Renewal and churn reporting and forecasting, data hygiene, health scoring, and renewal/expansion workflows that scale Customer Success and drive retention and expansion ARR.
Drive the data-driven narrative. Own reporting and analytics across the full funnel; turn complex data into clear, actionable recommendations for senior leaders.
Be a trusted business partner. Build deep business acumen across Sales and CS; influence VP-level stakeholders and align priorities across a matrixed org without direct authority.
Drive impact through AI. Unlock productivity gains for AEs, CSMs, and RevOps through AI-enabled tools and workflows; evolve our GTM engine toward agent-driven processes (e.g., prospecting); and support our GTM evolution to sell AI products, including the shift to consumption-based pricing.
Challenge the status quo. Identify where automation and AI can improve forecasting, productivity, and the customer lifecycle; pilot and scale new approaches.
Move fast, build for scale. Balance a bias to action with durable, repeatable processes that hold up as the business grows.
Own the GTM tooling strategy. Partner with Enterprise Applications on the systems roadmap (Salesforce, sales engagement/intelligence platforms, BI, comp tools); define requirements and priorities — without owning CRM administration.
Run core operating mechanisms: forecasting, pipeline/QBR cadence, planning, capacity, commissions governance, and Deal Desk.

What will you bring?

• 8+ years in Sales Operations or Revenue Operations roles, including experience leading teams and managing managers.
• Track record owning the full Sales & CS Ops stack — quotas, territories, forecasting, comp/incentive design, renewals/expansion workflows — across SMB through Strategic, direct and channel.
• Strong analytical foundation — comfortable building the model and the narrative, not just reviewing someone else's.
• Experience influencing senior stakeholders and driving alignment in a matrixed organization.
• Genuine curiosity about AI/automation and a history of turning that curiosity into shipped improvements.
• Working fluency with Salesforce and modern GTM tech — enough to be a sharp business partner to Enterprise Applications, not to administer the systems.
• Experience managing global teams (preferred)
• Background in management consulting or investment banking, or MBA (preferred)
• Experience with both SaaS and consumption-based pricing models (preferred)
• Experience piloting and rolling out AI driven productivity gains and/or agentic GTM processes (preferred)