Jobs at Stripe

Provides Tier 1 in-person and remote IT support for employees, executives, vendors, and contractors. Responsibilities include troubleshooting hardware, software, SaaS tools, scripts, conferencing systems, and office technology; provisioning Apple devices; managing onboarding and offboarding; supporting high-sensitivity executive incidents and meetings; maintaining documentation; managing IT assets; and assisting with endpoint administration and global IT projects.

Owns the full sales cycle for strategic AI customers, including account planning, expansion, cross-selling, complex renewals, commercial negotiations, executive relationship management, and deal strategy. Partners with Product, Engineering, and Marketing to shape Stripe’s AI go-to-market strategy and improve sales processes.

Build scalable data models, production pipelines, dashboards, reporting, and analytics products for Stripe’s global payments business. Own data quality, testing, monitoring, documentation, and metric definitions. Partner with senior leaders to translate business needs into analyses, identify opportunities, and shape product strategy across global markets.

Manage and grow existing enterprise customer relationships, own full sales cycle from strategy to close, develop account plans and cross-sell, lead complex renewals and negotiations, engage executive stakeholders, align technical and business requirements, and contribute to refining the sales process and culture.

Leads Stripe’s Commercial Solutions team, setting strategic direction and scaling enterprise-ready commercial programs. Oversees program management, portfolio and resource planning, deal policies, pricing and commercialization processes, PMO standards, and cross-functional system and process improvements. Partners with senior leadership and teams including Legal, Accounting, Engineering, Billing, and Deal Strategy to streamline deal cycles and quote-to-cash operations. Builds and coaches teams, communicates with executives, and drives organizational change across Stripe’s go-to-market organization.

Lead complex Terminal programs spanning in-person payments, software, hardware, firmware, payment devices, and third-party partners. Define objectives, success metrics, priorities, and resource plans; manage risks and dependencies; represent merchant and consumer needs; and coordinate engineering, product, operations, logistics, finance, legal, payments, and regional teams. Partner with engineering on architecture, payment flows, identity, fraud, risk, and money movement to deliver reliable products internationally.

Manage existing enterprise customer relationships and expand Stripe revenue through account planning, cross-selling, complex renewals, commercial negotiations, and new business development. Own the full sales cycle, engage executive stakeholders, align technical and business requirements with product teams, develop account strategies, and close complex deals. Contribute to sales-process improvements and team projects.

Develop and manage fraud-control platforms that reduce financial and regulatory risk while preserving user experience. Investigate and mitigate emerging risk patterns, resolve production issues across services and technology layers, and build modular fraud systems. Collaborate with engineering, product, policy, legal, operations, and data science stakeholders to translate business needs into software requirements, system designs, and roadmap priorities.

Develop technical curricula and learning experiences that teach users, developers, and product managers how to use Stripe products, APIs, and platform. Responsibilities include designing instructional materials, e-learning modules, tutorials, videos, assessments, and workshops; partnering with product and engineering teams; evaluating learner feedback and training data; and maintaining content as products evolve.

Own technical relationships with strategic crypto accounts, serving as a trusted advisor across engineering, product, and payments teams. Lead troubleshooting, incident response, technical reviews, implementation improvements, documentation, and product feedback. Develop runbooks and success metrics, coordinate cross-functional resolution efforts, identify growth opportunities, and lead projects that improve reliability, SLAs, operational efficiency, and customer self-service.

Build and maintain Stripe Identity’s Android SDKs and mobile verification experiences, including document and selfie capture. Develop reliable APIs and reusable components, integrate with backend services, improve performance, testing, observability, releases, and backward compatibility, and operate production systems. Collaborate with product, design, machine learning, backend, research, and field teams to deliver secure, accessible, privacy-conscious experiences for developers and end users.

Build and maintain Stripe Identity mobile SDKs and verification experiences for iOS, Android, and React Native. Develop secure document and selfie capture flows, reusable APIs, integrations with backend services, and reliable mobile software. Improve performance, testing, observability, accessibility, release processes, and backward compatibility while collaborating with product, design, machine learning, backend, and research teams.

Owns the full sales cycle for startup and SMB customers, including prospecting, renewals, upsells, product adoption, commercial negotiations, and retention. Builds consultative relationships with technical customers, identifies needs, proposes Stripe solutions, and coordinates cross-functional teams to improve customer outcomes. The role also develops scalable sales strategies, manages complex pricing considerations, and drives revenue growth in a fast-paced environment.

Lead Stripe’s North American AI startup sales organization, managing frontline leaders and specialized Account Executives. Develop go-to-market strategy, coverage models, forecasting systems, and AI-focused ecosystem partnerships. Drive adoption of usage-based billing, Connect, Financial Connections, Global Payouts, and other products. Recruit and develop sales leadership, identify breakout AI companies, shape product roadmaps, and accelerate acquisition, expansion, and cross-sell across high-growth AI startups.

Technical Operations Engineer responsible for supporting Connect and Risk and Compliance systems, investigating technical inquiries, coordinating releases and migrations, automating manual processes, designing alerting systems, responding to incidents, and analyzing operational data. The role requires coding and scripting in Ruby and Python, observability expertise, incident response, SQL, relational databases, testing, and automation experience.

Design, build, test, deploy, and maintain backend infrastructure services and microservice tooling. Develop automation for resource provisioning, deployments, and operational workflows. Create technical designs, improve reliability and observability, participate in on-call support, troubleshoot production issues, and conduct root-cause analysis. Contribute to engineering standards through code reviews, documentation, testing, and continuous system improvements.

Design, implement, deploy, and maintain scalable software and infrastructure for high-availability financial services. Build distributed systems and internal tooling using Go, Ruby, Kubernetes, containers, and public cloud platforms. Improve reliability, resiliency, latency, efficiency, and cost performance while contributing to team strategy, roadmaps, engineering standards, and codebase quality.

Lead Stripe’s global partner marketing strategy for Services, GSI, Technology, and ISV partners. Manage a distributed team, establish multi-year operating and investment models, build executive relationships, develop joint marketing programs, and drive partner-sourced pipeline, customer activation, and product adoption. Oversee market development funds, performance dashboards, ROI analysis, agency relationships, and scalable marketing playbooks across global regions.

Drive complex new and renewal deals for Stripe’s Payouts products with enterprise merchants and platforms. Lead product and technical discussions, develop go-to-market strategies, negotiate bespoke commercial agreements, overcome competitors, and relay customer feedback to product teams. Collaborate with product, treasury, engineering, marketing, and account teams while engaging senior executives and navigating complex payments requirements.

Owns new-business sales for Stripe Connect among software platforms. Responsibilities include managing named accounts, developing account plans, building executive relationships, prospecting, leading full sales cycles, closing deals, coordinating customer implementations, supporting product feedback, and refining sales processes. The role requires consultative selling, technical fluency, analytical skills, cross-functional project management, and experience with startup, SMB, and mid-market customers.