Jobs at Vapi

Lead Vapi’s data function from scratch by establishing canonical metrics, building a scalable modern data platform, enabling self-serve analytics, governing data quality and access, and supporting AI/LLM observability. Partner with Finance, GTM, Product, Engineering, Security, and Legal while hiring and developing the initial data team. The role owns business reporting, usage-based billing data, revenue analytics, voice telemetry pipelines, and company-wide trust in data.

Partner with the CEO to run company operations and cadence, embed with leadership, own cross-functional ambiguous problems, tighten planning/OKRs and reporting, represent the CEO in meetings, run board prep, hiring loops, and scale processes to drive measurable outcomes.

Resolve technical customer support tickets across Slack, email, and Discord while meeting enterprise SLAs. Debug voice AI agents, APIs, middleware, tool-calling, latency, and integrations; determine appropriate escalations; collaborate with engineers, product, FDEs, and support teams; automate recurring solutions; create debugging documentation; and surface customer requirements for the product roadmap.

Own full-cycle recruiting for go-to-market roles across Sales, Marketing, Partnerships, Customer Success, and Revenue Operations. Develop sourcing strategies, build diverse talent pipelines, partner with executives and hiring managers, improve structured interviews, support offer strategy, track recruiting metrics, strengthen employer branding, and mentor junior recruiters or coordinate agencies. The role focuses on scaling a high-growth AI startup’s revenue organization.

Founding senior individual contributor to recruit, sign, and activate solutions partners (SIs, consultancies, CX agencies). Build partner-sourced pipeline, define partner program and economics, enable co-sell motions, onboard and certify partners, and report channel metrics while iterating playbooks with Sales, SEs, Product, and leadership.

Lead and manage a technical support engineering team for enterprise customers, ensuring efficient operations and strong collaboration with engineering teams to enhance product development and customer satisfaction.

Lead technical pre-sales for enterprise voice AI: learn product, run technical discovery, build demos/POCs, partner with AEs, document integrations and patterns, and drive deals through go-live while feeding product feedback to engineering.

Own Vapi’s candidate-facing recruiting programs, including employer brand, careers content, technical events, referrals, university recruiting, and talent community development. Build programs from scratch, establish metrics, partner with Recruiting and Marketing, run events and campaigns, produce written content, and create a 12-month roadmap to improve sourcing, referrals, time-to-fill, cost-per-hire, and offer acceptance.

Owns full-cycle technical recruiting for engineering roles at a rapidly scaling AI company. Responsibilities include sourcing, pipeline development, candidate management, offer negotiation, hiring-manager partnership, interview and scorecard refinement, market intelligence, and improving recruiting processes and candidate experience. The recruiter will help build Vapi’s Talent Acquisition function, advise engineering leaders, and consistently deliver high-quality engineering hires.

The Sales Development Representative will engage enterprise prospects, run outbound campaigns, and generate pipelines for discovery meetings.

Lead end-to-end cost of revenue analysis to improve gross margin and unit economics. Build cost-per-minute/cost-per-call models, analyze cloud/inference/telephony costs, partner with engineering on optimizations, forecast COGS, and support executive gross margin reporting and variance analysis.

Own the creation, configuration, and lifecycle of Vapi voice agents and the models they use. Drive integrations and agent-callable tools, manage model onboarding/deprecation, define model performance metrics, run experimentation and research, and simplify complex agent configuration to scale reliability and customer outcomes.

Lead AI-native product design for a developer-facing voice AI platform. Quickly learn complex workflows, own ambiguous problem areas, partner with product and engineering, ship iterative, high-quality solutions, and contribute new patterns that define AI-augmented workflows and improve product experience for enterprise customers.

Provide high-trust executive support to the CFO and Head of Talent & People: manage complex calendars, travel, expenses, board and investor logistics, meeting coordination, confidential communications, and operational processes. Drive cross-functional projects, improve workflows, and proactively remove friction to keep Finance and People priorities moving.

As a Mid Market Account Executive, you will learn the Vapi stack, conduct demos, and manage multi-stakeholder deals for mid-market companies adopting voice automation.

The Enterprise Account Executive will own the full sales cycle, engaging C-level buyers, conducting demos, and closing significant agreements while managing a sales pipeline.