Jobs at Vapi

Own the creation, configuration, and lifecycle of Vapi voice agents and the models they use. Drive integrations and agent-callable tools, manage model onboarding/deprecation, define model performance metrics, run experimentation and research, and simplify complex agent configuration to scale reliability and customer outcomes.

Manage end-to-end recruiting operations: schedule interviews across time zones, own candidate logistics and ATS data quality, facilitate feedback and debriefs, build reporting and dashboards, improve workflows and SOPs, and support employer branding and onboarding processes.

Lead GTM systems and automations for revenue operations: manage Salesforce and RevTech stack, design workflows and integrations, build analytics and reporting, and operationalize end-to-end revenue processes to scale pipeline management and forecasting.

Lead AI-native product design for a developer-facing voice AI platform. Quickly learn complex workflows, own ambiguous problem areas, partner with product and engineering, ship iterative, high-quality solutions, and contribute new patterns that define AI-augmented workflows and improve product experience for enterprise customers.

Provide high-trust executive support to the CFO and Head of Talent & People: manage complex calendars, travel, expenses, board and investor logistics, meeting coordination, confidential communications, and operational processes. Drive cross-functional projects, improve workflows, and proactively remove friction to keep Finance and People priorities moving.

Lead and build the end-to-end People function for a high-growth voice AI startup: audit current programs, deliver a 12-month roadmap, launch performance/comp/manager development programs, own HR operations, employee relations, and people metrics while partnering with Talent Acquisition and advising the CEO and executive team.

As a Mid Market Account Executive, you will learn the Vapi stack, conduct demos, and manage multi-stakeholder deals for mid-market companies adopting voice automation.

Build and run a company-wide incident and escalation program: define severity models, design incident command, stand up tooling and on-call rotation, own customer communication and RCAs, run blameless postmortems, govern credits, track metrics, and partner cross-functionally to protect revenue and drive engineering prioritization.

The Enterprise Account Executive will own the full sales cycle, engaging C-level buyers, conducting demos, and closing significant agreements while managing a sales pipeline.

Founding senior individual contributor to recruit, sign, and activate solutions partners (SIs, consultancies, CX agencies). Build partner-sourced pipeline, define partner program and economics, enable co-sell motions, onboard and certify partners, and report channel metrics while iterating playbooks with Sales, SEs, Product, and leadership.

Lead and build the Sales Engineering / Solutions Architecture function: hire and coach SEs, define discovery/demo/POC standards, run major enterprise evaluations, create reusable integration and architecture assets, and measure technical win rate and time-to-live to inform product engineering.

Lead and manage a technical support engineering team for enterprise customers, ensuring efficient operations and strong collaboration with engineering teams to enhance product development and customer satisfaction.

Lead technical pre-sales for enterprise voice AI: learn product, run technical discovery, build demos/POCs, partner with AEs, document integrations and patterns, and drive deals through go-live while feeding product feedback to engineering.

Partner with the CEO to run company operations and cadence, embed with leadership, own cross-functional ambiguous problems, tighten planning/OKRs and reporting, represent the CEO in meetings, run board prep, hiring loops, and scale processes to drive measurable outcomes.

The Sales Development Representative will engage enterprise prospects, run outbound campaigns, and generate pipelines for discovery meetings.

Lead and scale a mid-market AE organization by improving forecast accuracy, pipeline hygiene, and deal velocity. Coach AEs on complex, multi-stakeholder deals, implement a rigorous forecasting cadence and MEDDPICC methodology, align cross-functional GTM teams, support hiring and ramping, and establish a high-performance sales culture focused on accountability and outbound discipline.

Lead end-to-end cost of revenue analysis to improve gross margin and unit economics. Build cost-per-minute/cost-per-call models, analyze cloud/inference/telephony costs, partner with engineering on optimizations, forecast COGS, and support executive gross margin reporting and variance analysis.