Teams at Velera

Collect, validate, analyze, and report marketing performance data across channels. Maintain dashboards and recurring reports, monitor KPIs, investigate anomalies, perform exploratory analyses, create presentation-ready visualizations and narratives, support tagging/tracking and attribution, partner cross-functionally, and document metrics and workflows.

Lead product strategy and full lifecycle for Juniper Payments offerings including compliance, enhancements, commercialization, P&L ownership, cross-functional coordination, risk assessment, documentation, training, and client/operational liaison duties.

Lead contact center transformation and modernization efforts, owning strategy, roadmaps, vendor and technology selection, governance, metrics, and execution. Manage cross-functional teams to implement IVA, automation, analytics, and human-centered experience improvements, ensuring compliance, measurable ROI, and operational sustainment while presenting outcomes to executives.