Teams at World Travel Holdings

Leads delivery of customer-facing IT and B2B franchise applications from intake through launch. Manages project plans, timelines, dependencies, risks, resources, stakeholders, and delivery artifacts. Facilitates Scrum ceremonies, supports team execution, removes impediments, and drives continuous improvement in a hybrid Agile-Waterfall environment. Partners with Product Owners, analysts, UX/UI, engineering, QA, and business stakeholders to align objectives, communicate progress, and improve delivery quality and predictability.

Leads and coaches Franchise Development Managers to achieve franchise sales and recruitment goals. Oversees sales performance, forecasting, pipeline analytics, CRM processes, reporting, process improvement, sales enablement, recruitment events, and prospect experience. Partners with Marketing, Training, Operations, and other departments while managing franchise administration, contracts, onboarding, compliance, and sales support activities.

Leads software engineering teams, develops technical and people leaders, modernizes legacy customer-facing applications, and advances engineering practices. Partners with product, architecture, quality, DevOps, delivery, and business stakeholders to improve reliability, security, customer experience, adoption, and delivery speed. Drives CI/CD, automation, observability, resilience, cloud-native practices, and responsible adoption of AI-assisted software development while managing priorities, risks, dependencies, capacity, and organizational change.