Absence Management Specialist

The Claims Examiner will act as a liaison between client, employee and healthcare provider. In this position, you are responsible for applying appropriate claims management by providing reliable and responsive service to claimants and clients.

Description of responsibilities:

• Investigates claim issues providing resolution within departmental and regulatory guidelines.
• Interprets and administers contract provisions:  eligibility and duration
• Accurately codes all system fields with correct financial, diagnosis and duration information.
• Coordinates with other departments to ensure appropriate claims transition or facilitate timely return to work.
• Adheres to compliance, departmental procedures, and Unfair Claims Practice regulations. 
• Actively contributes to customer service, quality and performance objectives. 
• Proactively engages in departmental training to remain current with all claim management practices. 
• Responsible for managing Performance Guarantee clients and meet targeted metrics.
• Responsible and accountable for maintaining and protecting personal health information. Must maintain a high level of confidentiality and abide by HIPPA rules and regulations.

Qualifications:

• High School Diploma or GED (Bachelor’s preferred)
• Ability to develop proficiency regarding required RSL products, systems and processes related to the effective delivery of new business proposals
• Microsoft Office experience
• Attention to detail, analytical skills, and the ability to collaborate with others and work independently
• Strong organizational skills, including the ability to prioritize work and multi-task

• Customer service experience and orientation
• Written and verbal communication skills.

Work location may be flexible if approved by the Company.

What We Offer

At Reliance Matrix, we believe that fostering an inclusive culture allows us to realize more of our potential. And we can’t do this without our most important asset—you.

That is why we offer a competitive pay package and a range of benefits to help team members thrive in their financial, physical, and mental wellbeing.  

Our Benefits:

• An annual performance bonus for all team members
• Generous 401(k) company match that is immediately vested
• A choice of three medical plans (that include prescription drug coverage) to suit your unique needs.  For High Deductible Health Plan enrollees, a company contribution to your Health Savings Account
• Multiple options for dental and vision coverage
• Company provided Life & Disability Insurance to ensure financial protection when you need it most
• Family friendly benefits including Paid Parental Leave & Adoption Assistance 
• Hybrid work arrangements for eligible roles
• Tuition Reimbursement and Continuing Professional Education
• Paid Time Off – new hires start with at least 20 days of PTO per year in addition to nine company paid holidays.  As you grow with us, your PTO may increase based on your level within the company and years of service. 
• Volunteer days, community partnerships, and Employee Assistance Program
• Ability to connect with colleagues around the country through our Employee Resource Group program

Our Values:

• Sustainable Performance
• Continuous Improvement
• Customer Experience
• Collaboration
• Empowerment
• Sense of Community

EEO Statement

Reliance Matrix is an equal opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, national origin, citizenship, age or disability, or any other classification or characteristic protected by federal or state law or regulation. We assure you that your opportunity for employment depends solely on your qualifications.