Accessibility Lead Vice President - Digital Agentic

Provide strategic and technical accessibility leadership throughout the product lifecycle. You will partner with Product, Design, Engineering, Quality Assurance, Research, Risk, Controls, and other stakeholders to establish how accessibility requirements apply to conversational experiences, dynamically rendered interfaces, reusable interaction patterns, and other AI-enabled customer experiences. The Digital Accessibility team plays an important role in ensuring these emerging capabilities provide equitable and accessible experiences for customers with disabilities. You will provide guidance across design, implementation, testing, defect management, and release readiness. You will also help establish repeatable accessibility practices, documentation, testing approaches, and governance for agentic capabilities while supporting responsible innovation and appropriate human oversight.

As an Accessibility Lead Vice President in Digital Accessibility Team, supporting Digital Agentic, you will lead accessibility support for Digital Agentic initiatives, helping teams address accessibility considerations before emerging patterns scale across Chase’s digital channels. The role requires a combination of deep accessibility expertise, strong product-development knowledge, sound judgment, and the ability to lead through influence. You will help teams translate accessibility standards and human-centered design principles into practical requirements for agentic experiences in which content, controls, and user-interface elements may be generated or assembled dynamically. You will be passionate about accessibility in the digital space and lead accessibility initiatives supporting Digital Agentic experiences. You will display broad knowledge of accessibility barriers, assistive technologies, and techniques for creating accessible customer-facing web and mobile products. 

The Digital Accessibility Lead is not expected to build AI models or independently develop unapproved AI-enabled solutions. The role is expected to understand how agentic and AI-enabled capabilities affect the customer experience and to lead the responsible integration of accessibility throughout their design, development, testing, and operation. Expert knowledge of current accessibility standards is a must. You will partner across product, design, technology, quality assurance, and research to apply accessibility requirements to conversational experiences, dynamic content, and interfaces that may be generated in real time. Experience resolving complex accessibility questions, creating reusable guidance, influencing cross-functional decisions, and supporting teams throughout the product lifecycle is important.

Job Responsibilities

• Serve as the lead Digital Accessibility advisor for Digital Agentic initiatives across customer-facing web and mobile experiences. Establish and communicate accessibility expectations for conversational experiences, agent-generated content, dynamically rendered user interfaces, interactive controls, notifications, task flows, confirmations, and transitions between digital and human-assisted experiences.
• Partner with Product, Design, Engineering, Quality Assurance, Research, Risk, Controls, Legal, and other stakeholders to integrate accessibility throughout discovery, design, development, testing, launch, and ongoing product improvement. Provide early accessibility guidance for concepts, prototypes, user journeys, interaction models, design specifications, reusable patterns, and technical approaches.
• Translate accessibility standards and internal requirements into actionable design guidance, technical recommendations, test expectations, acceptance criteria, and product decisions. Evaluate how established accessibility requirements apply when an agent dynamically selects, sequences, populates, or renders content and interface components. Lead technical discussions and facilitate decisions involving complex or emerging accessibility questions where existing standards or patterns may not provide complete implementation guidance.
• Develop and promote repeatable approaches for evaluating agentic experiences across assistive technologies, platforms, customer contexts, and interaction modes. Partner with QA and accessibility-testing teams to define appropriate testing methodologies for deterministic and variable agentic experiences, including validation of content, controls, focus behavior, status communication, error handling, and task completion. Support defect triage and prioritization by assessing customer impact, standards implications, severity, available workarounds, affected experiences, and release-readiness considerations.
• Identify recurring accessibility risks and use defect, testing, research, and customer-feedback insights to recommend improvements to components, patterns, product requirements, and delivery practices. Partner with the MDS accessibility lead and design-system teams to promote accessible reusable components and patterns for agentic experiences, while clearly identifying accessibility responsibilities that remain within the surrounding experience, data, content, orchestration, or implementation.
• Help establish accessibility documentation, governance, decision records, and reusable guidance for Digital Agentic teams. Incorporate findings from research with people with disabilities into product guidance and recommend opportunities for inclusive research throughout the product lifecycle.
• Coach accessibility advisors and cross-functional partners on emerging agentic accessibility considerations, helping build consistent knowledge and practices across teams. Communicate accessibility risks, recommendations, tradeoffs, and progress clearly to technical teams, product leaders, and senior stakeholders.
• Stay current on accessibility standards, assistive technologies, platform capabilities, AI-enabled experience patterns, responsible AI considerations, and relevant industry developments. Support responsible use of approved AI-enabled tools while maintaining appropriate validation, transparency, data handling, controls, and human accountability.
• Evaluate AI-enabled customer experiences for accessibility, usability, consistency, and alignment with product requirements. Use approved AI-enabled tools to support research analysis, requirements development, documentation, defect analysis, pattern identification, executive communication, and decision support. Review AI-assisted outputs for accuracy, completeness, relevance, accessibility implications, source consistency, and business context before relying on them.
• Recognize and escalate risks involving inaccessible output, unsupported conclusions, unpredictable interface behavior, inappropriate data use, insufficient transparency, or overreliance on automation. Help teams maintain meaningful human accountability for accessibility decisions, particularly where generated content or variable system behavior affects a customer’s ability to understand information or complete a task. Identify responsible opportunities to use AI, analytics, and automation to improve accessibility coverage, testing efficiency, documentation, defect analysis, and product insights. Promote continuous learning as agentic technologies, customer expectations, accessibility practices, and industry standards evolve. 

Required Qualifications, Capabilities, and Skills

• 7+ years of experience supporting accessibility in digital, customer facing products, programs, or functions.
• Expert knowledge of digital accessibility standards and specifications, including WCAG, WAI-ARIA, semantic web technologies, and accessibility requirements for native mobile applications.
• Demonstrated experience identifying accessibility barriers and recommending practical solutions across complex web or mobile experiences.
• Strong understanding of assistive technologies and the ways customers with disabilities navigate, understand, and operate digital experiences.
• Experience advising Product, Design, Engineering, and Quality Assurance partners throughout the product-development lifecycle.
• Ability to translate accessibility requirements into clear design guidance, technical recommendations, user stories, acceptance criteria, testing approaches, and product decisions.
• Experience leading complex technical discussions, resolving ambiguity, and influencing outcomes across teams without direct authority. Strong understanding of accessibility testing methodologies, defect documentation, severity assessment, prioritization, remediation, and release-readiness practices.
• Experience evaluating dynamic content, live updates, focus management, status communication, error handling, and complex user interactions. Strong analytical and problem solving skills, including the ability to evaluate emerging experiences for which established patterns may not yet exist.
• Strong written and verbal communication skills, including the ability to explain complex accessibility and technical concepts to senior leaders and nontechnical audiences. Ability to operate independently, manage competing priorities, adapt to evolving direction, and bring structure to a fast-moving area.

Preferred Qualifications, Capabilities, and Skills

• Experience supporting conversational interfaces, chat-based experiences, intelligent assistants, generative AI, agentic systems, or dynamically composed interfaces. Knowledge of responsible AI principles, including appropriate human oversight, transparency, output validation, data quality, information handling, and escalation of potential risks.
• Familiarity with design systems, component libraries, schema-driven interfaces, and reusable web or mobile interaction patterns.
• Working knowledge of web development, including semantic HTML, CSS, JavaScript, and WAI-ARIA, or experience with native iOS or Android development.
• Experience with usability or accessibility research involving people with disabilities. Familiarity with automated and guided accessibility-testing tools.
• Working knowledge of Agile delivery practices and tools such as Jira and Confluence. Accessibility-related certifications or comparable demonstrated expertise. Experience working in a large corporate, regulated, or financial-services environment.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans