Account Data Analyst

Description

MISSION:

To track and analyze commercial tire performance for key accounts, creating customer reports and presentations in support of our sales efforts and our mission to provide exceptional customer experiences.

ESSENTIAL DUTIES:

• Complete hands-on fieldwork at trucking fleets and off-the-road (OTR) job sites — inspecting tires, pulling wear/removal data
• Track and compile tire data: tread wear, hours/miles in service, removal reasons, scrap-out analysis (truck + earthmover)
• Collaborate, create and maintain account dashboards/reports (performance trends, cost-per-hour/cost-per-mile)
• Prepare presentations on account performance and scrap-out findings
• Support sales reps at key accounts — join customer visits, help present findings
• Partner with fleet managers/maintenance leads directly to gather field data
• Flag trends that signal a service opportunity or customer risk
• Maintain accurate records in CRM/tracking system
• Learn product line specs 
• Regular travel within territory
• Protect company assets (inventory, cash accounts, receivables, equipment and real estate).
• Embrace Purcell’s culture of safety and perform all jobs in a safe manner
• Regular attendance in accordance with assigned schedule
• Ability to perform physical requirements as listed in job description 
• Other essential and non-essential duties, as assigned by management

Requirements

REQUIRED EDUCATION, EXPERIENCE, LICENSES & CERTIFICATIONS

Education: Bachelor's Degree preferred

Driver’s License Required: Yes

Job-Specific KSA’s (Knowledge, Skills, & Abilities):

• Tire Industry – Essential industry information including tire brands, designs, treads; proper safety and functional procedures, and relevant customer markets.
• Customer Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Mathematics — Knowledge of arithmetic, algebra, geometry, statistics, and their applications.
• Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. 
• Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
• Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
• Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
• Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.

Tools & Technology KSA’s:

• Computers and Programs — Knowledge and proficient use of computer hardware and software 
• Customer relationship management CRM software — Knowledge and proficient use of CRM systems
• Presentation software — Google Slides; Microsoft PowerPoint
• Spreadsheet software — Microsoft Excel 

Cognitive KSA’s:

• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
• Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
• Persuasion — Persuading others to change their minds or behavior.
• Service Orientation — Actively looking for ways to help people.

Communication KSA’s:

• English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.
• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Writing & Speaking — Communicating effectively in writing and interpersonal speaking as appropriate for the needs of the audience.
• Communicating with People Outside the Organization — Communicating with people outside the organization, representing the organization to customers, the public, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

Physical Requirements:

• Lifting, Carrying, and Pushing/Pulling up to 100 lbs
• Standing, Walking, Climbing
• Stooping/Kneeling, Crouching/Crawling, Twisting, Leaning
• Driving
• Seeing/Hearing