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As an Account Director at Dscout, you'll drive new business, expand client relationships, and secure renewals through consultative sales, aiming for long-term growth.
At Dscout, we’re building the most flexible and powerful UX research platform on the market—trusted by the world’s top brands in finance (JP Morgan Chase, Intuit, Charles Schwab, PayPal), healthcare (Aya, Headspace), consumer goods (Keen, Verizon, Target, Northface), and tech (Google, Amazon, Facebook, Meta, Spotify, AirBnB). Our tools help teams deeply understand the humans behind their products, so they can build better ones. We are expanding our smart and driven team and would love for you to join us.
We are looking for an Account Director to join our team. As an Account Director, we’d look to you to help expand our impact. In this role, you’ll build trusted partnerships with senior leaders at some of the most innovative companies in the world - driving new business, expanding relationships with existing customers, and ensuring long-term growth through renewals.
This is more than a sales role - it’s an opportunity to shape the way brands connect with their customers, influence strategic roadmaps, and fuel the growth of an industry-leading platform.
What You Will Do:
Win New Partnerships
- Identify and close new business opportunities with enterprise and mid-market companies.
- Engage executives in compelling conversations about how Dscout can unlock deeper understanding of their customers.
- Guide prospects through a consultative sales process that highlights ROI and strategic value.
Expand Relationships
- Create account plans to align strategy with your clients direction and to help internal teams support their growth and our expanded relationships.
- Cultivate long-term relationships with clients, becoming a trusted advisor across multiple teams, functions, and geographies.
- Identify opportunities for growth within existing accounts by aligning Dscout’s capabilities to evolving client needs.
- Partner closely with client stakeholders to co-create strategies that accelerate adoption and impact.
Secure Renewals & Drive Value
- Own the renewal process by demonstrating business outcomes and ensuring clients see ongoing value.
- Work hand-in-hand with our Renewal Management and Customer Success Teams to deliver an outstanding client experience that fuels loyalty and retention.
- Consistently achieve industry-leading renewal rates by advocating for client success.
Lead with Insight
- Stay ahead of industry trends and client challenges, positioning Dscout as an essential partner in experience research.
- Share client feedback and market intelligence to shape our product strategy and go-to-market approach.
- Help define and execute our sales vision, contributing to the growth and success of the entire team.
What You Bring:
- A proven track record (5+ years) of success in Enterprise or Mid Market SaaS sales.
- Expertise in managing complex sales cycles, gaining access to senior executives, and closing multi-stakeholder deals.
- Demonstrated success in both new business acquisition and growing existing accounts.
- A consultative, client-first mindset - able to uncover strategic needs and translate them into actionable solutions.
- Exceptional communication, negotiation, and executive presence.
- An entrepreneurial spirit: self-driven, adaptable, and eager to grow with a dynamic team.
Of course, what is outlined above is an ideal set of expectations; however, business needs and other projects and tasks may shift, and additional tasks could be assigned at the discretion of your manager.
About Dscout
Dscout is a team of passionate, empathetic, and curious professionals. As a recognized leader in the Forrester Wave, we’re at the cutting edge of experience research technology. The power of research drives us - how in-context insights from real people can build more enjoyable products and services.
We prioritize learning, sharing, and building. We also deeply value being a diverse and inclusive team and company and look for team members who align with that belief. Join our dynamic team and help shape product roadmaps and business strategies for the world’s most loved brands.
It doesn't stop there. When you join the Dscout team, you will get:
- A strong and competitive compensation package with a built-in bonus and equity program.
- An incredible and progressive benefits package (for both you and your dependents) to support work/life balance, including flexible PTO, 15 company holidays, 12 weeks of paid parental leave, 401k match, and much more.
- An education stipend to support your growth & development, and a remote work stipend.
- A company that is open and transparent with our team. You will know what is happening and why it matters.
Dscout is an equal-opportunity employer that values diversity. We do not discriminate based on identity, including race, color, religion, national origin or ancestry, sex, gender identity and expression, age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law.
If you need reasonable accommodations for any part of the employment process, please email us at [email protected] with the nature of your request and your contact information. We'll do everything possible to ensure you're well-prepared for success during our interview process, while also upholding your privacy, including accommodating any special requests. Please note that only inquiries regarding requests for reasonable accommodation will be responded to from this email address.
When you apply at Dscout, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references, as necessary to consider your job application for open positions. For more information about our privacy practices, please visit our Privacy Policy.
Dscout participates in the E-Verify program in certain locations, as required by law.
NOTE: DSCOUT NEVER CONTACTS JOB APPLICANTS VIA TEXT, MESSENGER, OR OTHER SIMILAR APPLICATIONS. BE AWARE OF PHISHING AND SPOOFING SCAMS, BOTH VIA TEXT AND EMAIL. ONLY RESPOND TO EMAILS FROM DSCOUT.COM
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