Account Director

Who we are:

Quavo is the industry leader in fraud and disputes management technology, offering the world’s only E2E cloud-based Disputes as a Service solution for issuing financial services organizations. Quavo is an organization of tenacious experts who are innovative and challenge complacency to continuously deliver cutting edge technology and AI. Our experts are passionate about delivering value in our solutions and empowering our client community to enhance and evolve industry standards in fraud and disputes management.

Who you are:

Quavo is looking for authentic and courageous professionals to join our team. If you are a driven, accountable, and innovative problem solver searching for a collaborative environment of like-minded teammates dedicated to improving the client experience…. Then you are going to love working at Quavo!

About the role:

As an Account Director you will own a focused portfolio of our most strategic enterprise clients in a senior, revenue-generating partnership position. You will operate as a trusted advisor at the executive level, transforming day-to-day vendor relationships into long-term strategic alliances built on measurable outcomes, expanded adoption, and mutual growth.

You will be the single point of accountability for your clients’ success, partnering closely with Sales, Product, and Executive Leadership to drive expansion revenue, accelerate time-to-value, and make churn a non-event. This is a remote, full-time position offering a competitive base salary plus bonus and commission tied to retention and expansion targets.

Responsibilities include:

• Own the executive and stakeholder relationships across a portfolio of 10-15 multimillion ACV named accounts, building trusted advisor status with VP, C-suite, and economic buyer contacts through consistent, high-quality engagement.

• Shift client conversations from reactive and transactional to forward-looking — leading strategic business reviews, roadmap discussions, and value realization planning on a regular cadence.

• Develop and execute success plans that map client goals to our product and service capabilities, identifying white space for expansion, up-sell, and multi-year contract structures.

• Drive net revenue retention (NRR) across your portfolio through proactive renewal management and expansion discovery well ahead of contract dates.

• Monitor adoption, usage trends, and health signals to anticipate issues and opportunities before they surface in client feedback.

• Collaborate with Sales, Product, and Finance on renewal strategy, pricing negotiations, and expansion proposals to deliver on client commitments and close complex, multi-stakeholder deals.

• Partner with Solutions Engineering and Technical Support to drive complex onboarding, integrations, and adoption programs.

• Represent the voice of your clients internally — surfacing strategic product gaps, escalating risks, and influencing roadmap priorities.

• Maintain rigorous pipeline hygiene and forecast accuracy in CRM, and contribute to playbook development, sharing strategies and best practices across the CX team

Required Qualifications:

• 7+ years of Client Success or Account Management, with at least 3 years managing enterprise or strategic-tier accounts.

• Demonstrated track record of owning and growing large, complex accounts — ideally $500K+ ACV — with measurable NRR and expansion results.

• Exceptional executive communication and relationship skills; comfortable presenting to C-suite and navigating complex organizational dynamics.

• Experience running Business Reviews and building multi-year success plans tied to client business outcomes.

• Strong commercial acumen — you understand renewal mechanics, pricing models, and how to build a compelling expansion business case.

• Ability to manage ambiguity and operate with autonomy; highly organized and self-directed

Preferred Qualifications:

• Background in SaaS

• Familiarity with CS platforms such as Gainsight, Totango, or ChurnZero

• Experience with SFDC and related tools and comfort working with usage data to build account narratives.

• Experience with MEDDPICC, or similar enterprise qualification frameworks.