Account Management Manager I

Location: Columbia, MD - (Hybrid)

In this position, you’ll be based in our Columbia office for a minimum of three days a week, with the flexibility to work from home for some of your working week.  Find out more about our flexible work culture at computershare.com/flex.

We give you a world of potential

The Account Management Manager I role is responsible for leading people and managing accounts to established process and compliance expectations. Form, develop and ensure compliance with standard operating procedures. 

The Account Management Manager I role works with various business partners to resolve complex account issues. Develop and maintain strong working relationships with other internal managers, as well as local and regional business partners. Manage to established operational and risk policies.

A role you will love 

Within Computershare Corporate Trust, the Account Management Manager I works in a fast-paced environment withing the Corporate, Municipal and Housing division offering traditions Trustee and Paying Agent services to public and private corporations, state and local governments, hospitals and health systems, colleges and universities and state and local housing authorities.

The Account Management Manager I will lead and manage account management staff, use existing and develop appropriate reports and other management tools to track and monitor account administration and customer service; oversee account management responses to issues or problems; resolve escalated customer issues; Coach and develop account management staff, directing team activities to meet plan objectives and ensuring proper risk management.

In addition, the role holder is the escalation point for customer issues, and will liaise with Risk management, Legal and executive leadership to drive successful solutions for clients. 

Some of your key responsibilities will include:

• Assist in the setting of strategic goals in collaboration with senior management, Sales and Business Development for their respective team. 
• Ability to lead a team of resources of both direct and non-direct team members to successful completion of tactical initiatives supporting the group’s strategic goals.
• Accountable for successful completion of assigned tactical initiatives tied to the group’s strategic goals.
• Utilize existing reports and other management tools to track and monitor account administration and customer service.
• Motivate the team to provide and excel in top-tier customer service and solutions to assigned clients 
• Partner with various stakeholders to resolve complex account issues
• Build and foster strong working relationships with other internal managers, as well as local and regional business partners

What will we need from you?

Required: 

8+ years of financial services experience

3+ years of leadership or management experience with the ability to organize and manage multiple priorities and achieve results.

Preferred:

Commercial or corporate business development experience. 

Leadership skills. 

Strong analytical skills with high attention to detail and accuracy. 

Ability to focus on delivering exceptional customer service while considering impacts of decisions. 

Excellent verbal, written, and interpersonal communication skills. 

Ability to interact with all levels of an organization. 

Solid change management skills.

Demonstrate change management skills with the ability to grow a highly efficient team.

Ability to develop and execute business strategies tied to a common vision, which maximizes revenue and profitability.

Ability to leverage diversity and develop next level of management team. Strong oral and written communications skills.

Rewards designed for you

Paid parental leave, flexible working and a caring and inclusive culture.

Health and wellbeing rewards that can be tailored to support you and your family, including paid time off, observed holidays, medical, dental and vision plans.

Invest in your future with 401k matching, setting aside salary to purchase shares in our company and tax-advantaged flexible spending plans, including healthcare, dependent care and commuter.

Compensation. The typical base pay range for this role is $105k - $140k/yr. This base pay range is specific to this location. 

Income protection. Our package includes short and long-term disability benefits, life insurance and supplemental life insurance.

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.