Account Manager, Client Growth

What you will do:

• Responsible for scheduling client meetings which includes the following: confirming availability with all parties; providing the necessary files, details, and agenda beforehand. 
• Takes comprehensive notes during each meeting and provides timely recaps with action items 
• Assists with gathering business and project requirements for each project or program
• Participant in internal and external ideation and brainstorming sessions 
• Collaborates with Project Management to ensure projects are brought in on time and within budget 
• Owns, develops, and updates project briefs for new projects
• Responsible for gathering assets and feedback from both clients and key stakeholders and sharing the information with the internal team
• Reviews all content, design, and development deliverables for each project
• Responsible for managing the organization of multiple repository systems that hold valuable documentation and assets as it pertains to the clients supported (i.e., SharePoint)
• Proactively follows up with clients on key milestones and deadlines
• Works in tandem with internal teams to achieve overall account success and client satisfaction through flawlessly executing projects and day-to-day account duties, manage client related crisis and daily communications.
• Communicates effectively with the Client to maintain a clear understanding of Client priorities to help manage and guide internal teams accordingly
  Conduct weekly/bi-weekly status with the client  
• Has a clear understanding of the capabilities of all agency departments and is able to effectively coordinate with each
• Strong understanding of the client's business and how Ansira’s work has an impact
• Manage client budgets and monthly billing procedures; communicate any budget variances to client and close any gaps.  Manage accounts receivable process for past due accounts.
• Escalate all red flags for current projects and on-going work to Client Partnership lead and SMEs and develop and lead the plan for resolution.

Background and Experience:

• Bachelor’s Degree  
• 3+ years’ experience working with client accounts in a fast-paced agency environment; prior advertising/marketing-related experience with digital, email, and/or database marketing is highly preferred 
• Experience and familiarity working on digital, tech savvy, and data-driven accounts are required. 
• Must understand the fundamentals of marketing and advertising
• Strong Microsoft Office skills (Excel, Word, Outlook, Power Point, One Drive) 
• Strong organizational skills, including multitasking and time-management 
• Fast-paced, multi-tasking, assertive, ability to switch gears quickly, adaptable nature required; Solution oriented and resolution focused 
• Ability to work well under stress of short turn-around deadlines
• Ability to interface with all levels of management, fellow team members, and all internal clients with a high degree of professionalism; strong written and verbal communication skills