Manage device repair orders and build relationships with K-12 schools. Maintain communication on service updates and upsell opportunities while tracking customer interactions and pipeline activities.
ComputerCare has spent more than 20 years building something rare in the IT world: a company where technical excellence and genuine human connection are valued equally. We're the trusted partner that IT leaders turn to when technology can't afford to fail. As a woman-owned business serving innovative companies worldwide, we combine certified technical expertise with a human approach. Whether it's managing complex device lifecycles for global teams or performing authorized repairs for Apple, Lenovo, HP and Dell devices, our work directly impacts how thousands of people stay productive every day. We never outsource our work because we believe in accountability, quality, and building lasting relationships—with our clients and as a team.
If you're passionate about technology, take pride in solving real problems, and want to be part of a company that values both technical excellence and the people behind it, ComputerCare is where you belong.
Come join us in our mission of being the Human Side of Hardware!
We are looking for an Account Manager – Education to partner with K–12 schools and help keep their technology running smoothly, ensuring students can learn without disruption. In this role, you’ll manage device repair needs, build strong relationships with school administrators and IT leaders, and collaborate with internal teams and manufacturing partners to deliver excellent service.
This role is perfect for a motivated, relationship-driven sales professional who thrives in a fast-paced environment and is passionate about helping schools simplify their IT asset management.
If you’re ready to make a meaningful impact in education technology, we’d love to hear from you—apply today!
What You'll Do:
- Manage K–12 device repair orders with accuracy and attention to detail, coordinating closely with internal operations and technicians to ensure timely and efficient service delivery.
- Maintain consistent communication with school administrators, IT directors, and procurement teams on repair timelines, device logistics, and service updates to ensure a smooth customer experience.
- Track order progress, proactively resolve issues, and deliver exceptional customer service from start to finish.
- Build and nurture strong, long-term relationships with key education stakeholders to enhance satisfaction and loyalty.
- Collaborate with Account Executives on joint K–12 accounts to maximize district-level opportunities and expand our market presence.
- Partner with Marketing to develop and execute targeted campaigns for the education segment.
- Stay informed on K–12 technology trends, procurement cycles, and funding programs (e.g., E-Rate, ESSER) to identify and pursue new sales opportunities.
- Deliver engaging virtual presentations and product demonstrations that highlight ComputerCare’s unique service offerings.
- Identify and act on upsell and cross-sell opportunities across IT Asset Management (ITAM) and lifecycle services.
- Maintain accurate records of customer interactions, pipeline activities, and forecasts in the CRM system.
What You'll Bring:
- 1–3+ years of experience in customer account management, preferably in IT, SaaS, or IT asset management.
- Strong communication, relationship-building, and presentation skills.
- Proven track record in lead generation, relationship nurturing, and closing deals.
- Proficient with CRM tools like Salesforce or HubSpot and familiar with sales automation platforms.
- Self-motivated, results-driven, and able to manage multiple priorities in a fast-paced environment.
- Experience with K–12 or education-focused organizations is a plus.
- Knowledge of IT asset management (ITAM), software asset management (SAM), or related IT services is a plus.
- Travel up to 15% as needed.
Perks and Benefits:
- Comprehensive Medical, Dental, and Vision plans to keep you feeling your best
- 401(k) with employer match—because your future matters
- Company-paid Life Insurance, plus HSA & FSA options
- Employee Assistance Program (EAP) for real support when you need it
- Adoption Assistance to help grow your family
- Commuter Benefits for an easier ride
- Free Coursera Professional Certifications to level up your skills
- Generous vacation & sick time, plus paid time off to give back to your community
If you get to this point, we hope you're feeling excited about the job you just read. Even if you don't feel that you meet every single requirement, we still encourage you to apply. We're eager to meet people that believe in ComputerCare’s mission, core values and can contribute to our team in a variety of ways – not just candidates who check all the boxes.
At ComputerCare, we welcome passionate individuals who have the unrestricted right to work in the United States, including natural citizens and Green Card holders.
ComputerCare is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
Top Skills
Hubspot
It Asset Management
Salesforce
Software Asset Management
ComputerCare Santa Clara, California, USA Office
3350 Scott Blvd., #51,, Santa Clara, CA, United States, 95054
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