Manage and grow strategic enterprise relationships with Higher Education and EdTech clients. Own consulting and technology delivery engagements, monitor account performance and client satisfaction, resolve escalations, and identify retention and expansion opportunities. Partner with Sales, Delivery, Product, and Technology teams; present performance reports and market insights; and advise leadership on industry trends and strategic recommendations.
Role Overview
We are seeking an experienced Account Manager to manage and grow strategic client relationships across Academian’s customer base. The Account Manager will serve as a key client-facing leader, responsible for managing enterprise relationships, overseeing consulting and technology service engagements, ensuring client satisfaction, and identifying opportunities for account growth and expansion.
The ideal candidate will have strong experience working with enterprise clients and will be comfortable engaging with senior stakeholders while partnering closely with Sales, Delivery, Product, and Technology teams.
This role requires a combination of strategic account management, client relationship management, consultative selling, technology services expertise, and delivery oversight.
Key Responsibilities
- Manage and grow relationships with Higher Education and EdTech clients.
- Serve as the primary point of contact for enterprise accounts and multi-stakeholder engagements.
- Own SOW-based consulting and technology delivery engagements from initiation through execution.
- Support the delivery of client-focused solutions and strategic initiatives.
- Monitor account performance, adoption metrics, and client satisfaction.
- Manage escalations, proactively resolve issues, and ensure service excellence.
- Identify opportunities for account growth, retention, and strategic partnerships.
- Provide industry insights on Higher Education, digital learning, workforce solutions, and EdTech trends.
- Prepare and present account performance reports, program metrics, learner impact data, and engagement insights.
- Monitor market developments and the competitive landscape.
- Provide market insights and recommendations to leadership.
Required Skills & Experience
- 8+ years of experience in Account Management, Client Success, Consulting Services, Technology Delivery, or related functions.
- Relevant experience working across diverse domains. Experience in EdTech, Higher Education, Learning Services, Workforce Solutions, or Digital Transformation environments will be an added advantage.
- Experience in consultative selling, solution sales, product sales, or professional/service consulting engagements.
- Strong stakeholder management and consultative engagement skills.
- Proven experience managing enterprise accounts and complex client engagements.
- Experience with learning technologies, Learning Management Systems (LMS), AI-enabled learning technologies, such as adaptive learning platforms, learning analytics, AI-powered content recommendation engines, generative AI-based learning assistants, and personalized learning solutions, as well as digital learning ecosystems.
Additional Information
- This is a fully remote position.
- Travel of up to 25% may be required based on client and business needs.
- Candidates must be authorized to work in the United States.
Education
- Bachelor’s degree in Technology, Business, Education, Marketing, Communications, or a related field.
Similar Jobs
Cloud • Information Technology • Security • Software • Cybersecurity
Lead capture and translation of business requirements for Salesforce Sales Cloud and Experience Cloud. Partner with business leaders to define system goals, prioritize scope, drive implementations, and produce functional and technical designs for engineering teams. Support CRM evolution, agile delivery, and top-of-funnel processes like lead, account, and partner management.
Top Skills:
CRMExperience CloudSales CloudSalesforceSFDC
Fintech • Professional Services • Consulting • Energy • Financial Services • Cybersecurity • Generative AI
Leads independent IT controls testing across technology and operational risk areas, assessing control design and operating effectiveness. Reviews evidence, validates remediation and programme closure readiness, identifies control weaknesses and residual risks, prepares assurance reports, escalates issues, and presents findings to senior governance stakeholders. The role also enhances testing methodologies, maintains audit-ready documentation, and provides coaching and quality oversight to junior testers.
Top Skills:
CybersecurityIdentity And Access ManagementIso 27001It General ControlsItilSdlc
Cloud • Information Technology • Productivity • Security • Software • App development • Automation
Owns operational excellence and engagement for Atlassian’s APAC Champion program. Responsibilities include managing program systems, documentation, metrics, surveys, feedback, CRM and rewards projects, enablement initiatives, escalations, community communications, virtual events, regional reporting, and an annual regional event. The role builds relationships with Champions, supports user groups and content creation, enforces program guidelines, and partners with cross-functional and regional stakeholders.
Top Skills:
Atlassian ProductsBevyHigher Logic VanillaHubspotSalesforceSlackTableau
What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
