Account Manager (Life Sciences)

Account Manager (Life Sciences) 

US Remote 

Who we are 

Medicine moves too slow. At Velsera, we are changing that. 

Velsera was formed in 2023 through the shared vision of Seven Bridges and Pierian, with a mission to accelerate the discovery, development, and delivery of life-changing insights. 

Velsera provides software and professional services for: 

• AI-powered multimodal data harmonization and analytics for drug discovery and development 

• IVD development, validation, and regulatory approval 

• Clinical NGS interpretation, reporting, and adoption 

• The largest multi-modal data set in the world 

With our headquarters in Boston, MA, we are growing and expanding our teams located in different countries! 

What is the job? 

As an Account Manager, you will report to the SVP of Sales. Within your assigned customer portfolio, you will build and strengthen relationships with key stakeholders, support customers in achieving their business objectives, and identify opportunities to expand Velsera's impact across the Life Sciences landscape. 

This position plays a critical role in maintaining customer satisfaction, supporting renewals, driving account growth, and ensuring customers realize maximum value from Velsera's solutions. You will work cross-functionally with internal teams and customer stakeholders to support long-term strategic partnerships and contribute to Velsera's continued growth in the Life Sciences segment. 

What will you do? 

• Develop and maintain strong relationships with key decision-makers and stakeholders within assigned customer accounts. 

• Create and execute strategic account plans focused on customer retention, growth, and long-term partnership development. 

• Understand customer business objectives, challenges, and priorities, aligning Velsera solutions to support their success. 

• Identify opportunities for upselling, cross-selling, and expansion of Velsera products and services. 

• Lead customer renewal discussions and support contract negotiations to ensure continued customer success and business growth. 

• Anticipate and mitigate customer challenges through proactive engagement and account management methodologies. 

• Partner closely with Customer Success, Professional Services, Product, Support, and Sales teams to ensure a seamless customer experience. 

• Facilitate regular business reviews and executive stakeholder meetings to communicate value, outcomes, and future opportunities. 

• Manage up-to-date activity, account planning, forecasting, renewals, and expansion opportunities throughout the customer lifecycle. 

• Maintain a current and appropriate understanding of Velsera's product portfolio, genomics, bioinformatics analysis, and customer-related scientific direction. 

• Develop and deliver presentations, business reviews, proposals, and strategic recommendations to meet expressed and anticipated customer needs. 

• Follow industry trends and competitor strategies to identify opportunities and strengthen Velsera's position within customer accounts. 

• Maintain a strategic plan for all assigned accounts and provide regular account updates, forecasts, and growth opportunities to senior leadership. 

• Support customer adoption initiatives and advocate internally for customer requirements and feedback. 

• Active participation at industry meetings and conferences as required to represent Velsera. 

• Travel may be required up to 30%. 

What do you bring to the table? 

• 5+ years of experience in Account Management, Customer Success, Sales, or Business Development within SaaS, healthcare, life sciences, genetics, or genomics environments. 

• Experience managing strategic customer relationships within Life Science organizations including pharmaceutical, biotechnology, and CRO environments. 

• Proven ability to drive customer retention, renewals, and revenue growth within existing accounts. 

• Knowledge of customer success and account development techniques essential, with Salesforce (SFDC) and Microsoft Office experience strongly preferred. 

• BS in Genetics, Microbiology, Life Sciences, Healthcare, Business, or a related field. 

• An ability to network at all organizational levels and establish relationships with senior management in healthcare organizations with ease. 

• Ability to understand and present technical and/or scientific concepts and material clearly and effectively. 

• Strong relationship management, communication, and problem-solving skills. 

• Team player with an ability to thrive while working independently and collaboratively to drive customer success and business growth. 

• English language is mandatory. 

What do we offer? 

Velsera stands for a stimulating atmosphere where you can grow your capabilities in an open company culture. We want you to do the work you feel great at, or that you would like to become great at. You'll work for a mission-driven organization that is making a true difference in the scientific and healthcare space. 

Next to that, we offer competitive salaries including: 

• A full-suite of industry-leading benefits (list by location) 

• Remote work flexibility 

If you feel like this could be the next big thing for you, make sure you're not going to miss out and have a chat with us! 

Our core values 

People first. We create collaborative and supportive environments by operating with respect and flexibility to promote mental, emotional and physical health. We practice empathy by treating others the way they want to be treated and assuming positive intent. We are proud of our inclusive diverse team and humble ourselves to learn about and build our connection with each other. 

Patient focused. We act with swift determination without sacrificing our expectations of quality. We are driven by providing exceptional solutions for our customers to positively impact patient lives. Considering what is at stake, we challenge ourselves to develop the best solution, not just the easy one. 

Integrity. We hold ourselves accountable and strive for transparent communication to build trust amongst ourselves and our customers. We take ownership of our results as we know what we do matters and collectively we will change the healthcare industry. We are thoughtful and intentional with every customer interaction understanding the overall impact on human health. 

Curious. We ask questions and actively listen in order to learn and continuously improve. We embrace change and the opportunities it presents to make each other better. We strive to be on the cutting edge of science and technology innovation by encouraging creativity. 

Impactful. We take our social responsibility with the seriousness it deserves and hold ourselves to a high standard. We improve our sustainability by encouraging discussion and taking action as it relates to our natural, social and economic resource footprint. We are devoted to our humanitarian mission and look for new ways to make the world a better place. 

Velsera is an Equal Opportunity Employer: 

Velsera is proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information