Account Manager-SNF

Who We Are:

At Synapse Health, we're streamlining the durable medical equipment (DME) process.  We manage intake, documentation, routing, claims, billing, and patient support. Our model reshapes how DME is delivered and experienced. 

Since 2016, with decades of industry and leadership experience, we've delivered tech-based solutions that help our partners to modernize operations, improve coordination, and reduce administrative burdens. By taking on operational and financial complexity, we're redefining how DME works for providers, prescribers, and patients. We are proud to offer work that matters, on a mission that matters. 

Learn more at SynapseHealth.com and on Synapse Health’s LinkedIn. 

What We Need: 

The Account Manager will report directly to the Senior Manager of Business Development. This team member is responsible for managing and maintaining all customer relationships after the sales process, with a primary focus on Skilled Nursing Facilities (SNFs). This role works cross-functionally to ensure all customer needs are met and that Synapse Health services are effectively implemented in the SNF sector.

What You Will Do: 

• Partner with the Sales team to develop client proposals with pricing schedules and an implementation timeline, with a focus on SNF clients.
• Work with the implementation team to share account details and develop plans that ensure Skilled Nursing Facilities are properly onboarded and trained in systems and processes.
• Collaborate with the Network Management team to assess services for potential improvement or determine additional services Synapse Health may provide to SNF clients.
• Serve as the direct point of contact for all SNF accounts, assisting with customer questions, billing inquiries, and ensuring a high level of satisfaction. Clearly communicate any account changes to cross-functional teams.
• Review, manage, and maintain all SNF client contracts, account information, and pricing sheets for document retention purposes.
• Conduct semi-annual reviews with SNF clients to ensure all needs are met at a satisfactory level.
• Perform additional job duties as assigned.

What You Have:  

At Synapse Health, we’ve intentionally built a culture rooted in kindness, collaboration, and creativity, qualities we consider essential for every team member. Additional requirements include:

• Bachelor’s degree preferred.
• At least 3 years of experience in healthcare, ideally working with Skilled Nursing Facilities or other post-acute care settings in inside sales, account management, or lead generation.
• Proficient in MS Office applications and ability to learn department- and job-specific software systems.
• Strong organizational, analytical, and problem-solving skills.
• Effective verbal and written communication skills.
• High attention to detail and accuracy.

What Sets You Apart: 

• Communication: Demonstrate knowledge to reply and receive information from others.
• Integrity: Demonstrates behaviors that are consistent with standards for professional and ethical conduct.
• Initiative: Acting on one’s own initiative; making the most of opportunities and undertaking something even if it entails risk.
• Interpersonal: Demonstrates effective interactions with individuals.
• Result Oriented: Demonstrates knowledge in setting and achieving challenging goals.

Compensation:

The base salary range for this position is $85,000 to 100,000 annually. This range reflects the anticipated compensation at the time of posting. Final compensation will be based on factors such as relevant experience, demonstrated skills, internal equity, and prevailing market conditions. Compensation discussions are encouraged throughout the hiring process.

What Sets Us Apart: 

Work is a part of life, but at Synapse Health, we believe it should be meaningful and enjoyable. We’re committed to helping our team members thrive personally and professionally, which is why our benefits include:

• Professional growth opportunities with compelling career paths
• Healthy work-life balance supported by flexible paid time off (PTO)
• Comprehensive benefits package, including medical, dental, vision, STD & LTD insurance for full-time team members
• 401(k) savings plan with employer matching contributions

Synapse Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Synapse Health, Inc will never request personal or sensitive information during the recruitment process. Please see our Careers Page for more information to protect yourself from scammers and to learn more about our recruitment process.