Account Manager

About Unify:

Unify was founded January 17th, 2023 by Austin Hughes (former Ramp) and Connor Heggie (former Scale AI). Prior to Unify, Austin led Ramp’s growth product team focused on new customer acquisition, and Connor was a machine learning research engineer at Scale. Other members of the founding team come from companies like Airbnb, Spotify, and LinkedIn.

Our mission is to build the first system-of-action for go-to-market teams, starting with an end to end platform powering warm outbound. Today, outbound sales is dominated by cold, mass outreach that floods people's inboxes and converts to deals at a tiny rate. We’re building a platform to power warm outbound, allowing go-to-market teams to get in touch with the right people at the exact time they’re looking for a solution.

We've grown revenue 39x year-over-year, and are already serving customers like Perplexity, Cursor, and OpenPhone (see here for case study). We’re a high energy team and we’ve raised $59M from Battery, Thrive, Emergence, OpenAI and others. Come join us in changing how go-to-market works.

As an Account Manager, you’ll be at the forefront of our customer relationships, driving satisfaction, retention, and growth. You'll ensure our largest customers unlock the full potential of Unify’s platform, serving as their trusted advisor and advocate. This role blends strategic problem-solving, proactive customer management, and data-driven insights to deliver exceptional outcomes for our customers and help shape the future of go-to-market strategies. You'll develop deep product expertise to guide customers through platform configuration, resolve technical issues, and unlock usage that drives business results.

In this role, you'll collaborate closely with our sales, product, and engineering teams to continuously refine how we serve our customers. You’ll also play a key role in scaling our account management processes and frameworks, ensuring our approach evolves with our rapid growth.

What You'll Do:

• Retention and Expansion: Drive Net Revenue Retention (NRR) through upsells, renewals and churn mitigation.

• Strategy: Execute high-level account strategy and ensure partnerships align with customer goals.

• Account Ownership: Multi-thread relationships throughout each customer, ensuring a strong network of champions and users who understand the value of Unify.

• Technical Support & Product Education: Serve as the primary contact for resolving core technical product issues by coordinating with engineering and support teams, while also conducting training sessions and providing ongoing education on features, best practices, and advanced functionality to maximize platform utilization.

• Usage Optimization & Customer Success: Monitor product usage patterns to identify underutilized features and proactively recommend configuration changes or additional capabilities that drive deeper engagement, value realization, and overall customer satisfaction throughout the resolution process.

• Build the AM Function: Bring strong views on how to best manage accounts, incentivize performance and collaborate as a team to maximize NRR and customer satisfaction.

What You'll Need:

• Experience:

  • 3+ years in Account Management, Sales, or post-sales roles with quota-carrying experience.

  • Proven track record of managing renewals & expansions in SaaS.

  • Demonstrated ability to diagnose product issues, coordinate with engineering/support teams, and translate technical concepts into business impact for customers.

  • Experience working in early-stage, high-growth startups is a plus.

  • Strong understanding of multithreading, executive relationship management, and value-based selling.

• Technical Acumen:

  • Ability to develop deep understanding of complex technical products and translate features into business value for customers

  • Familiarity with SQL for in-depth data analysis and insights is a strong plus.

  • Nice-to-have: Experience creating and delivering technical documentation, training materials, and best practice guides.

• Leadership Skills:

  • Ability to drive strategic initiatives, mentor team members, and influence cross-functional stakeholders.

  • Exceptional communication skills to present complex technical concepts and data insights to senior executives.

• Customer-Centric Mindset:

  • Passionate about delivering value and exceptional experiences to customers.

  • Skilled in identifying and addressing churn risks while unlocking new growth opportunities.

  • Ability to identify potential technical adoption blockers and work collaboratively with customers to develop mitigation strategies.

The OTE range for this role is $175,000 - $225,000, with a target equity package and comprehensive benefits, including medical, dental, vision, and 401(k) options. This position is onsite in either San Francisco, CA, or New York City, NY, offering the invaluable opportunity to work closely with a talented team in a dynamic, high-energy environment. Being in-person enables real-time collaboration, fosters creative problem-solving, and strengthens the connections that drive innovation and impact. You'll be at the center of our fast-paced operations, contributing to a culture that values engagement, growth, and teamwork.