We Breathe Life Into Data
At Komodo Health, our mission is to reduce the global burden of disease. And we believe that smarter use of data is essential to this mission. That’s why we built the Healthcare Map — the industry’s largest, most complete, precise view of the U.S. healthcare system — by combining de-identified, real-world patient data with innovative algorithms and decades of clinical experience. The Healthcare Map serves as our foundation for a powerful suite of software applications, helping us answer healthcare’s most complex questions for our partners. Across the healthcare ecosystem, we’re helping our clients unlock critical insights to track detailed patient behaviors and treatment patterns, identify gaps in care, address unmet patient needs, and reduce the global burden of disease.
As we pursue these goals, it remains essential to us that we stay grounded in our values: be awesome, seek growth, deliver “wow,” and enjoy the ride. At Komodo, you will be joining a team of ambitious, supportive Dragons with diverse backgrounds but a shared passion to deliver on our mission to reduce the burden of disease — and enjoy the journey along the way.
The Opportunity at Komodo Health:
The Principal Account Manager role is responsible for working with the customer to make sure that they renew existing business and grow our footprint by upselling managed services and additional data/products for existing business.
Looking back on your first 12 months at Komodo Health, you will have accomplished…
- Successfully provided strategic support and guidance, leading to a measurable increase in customer satisfaction scores and an increase in retention/renewal rates
- Fostered a collaborative environment by effectively working with Customer Success and Sales teams, leading to an improved process for managing and expanding accounts
- Developed and maintained strong relationships with buyers and key decision-makers, ensuring regular engagement and alignment with their needs and objectives
You will accomplish these outcomes through the following responsibilities…
Service/ Support
- Provide strategic support and guidance on key deliverables and customer requests for existing business
- Manage engagement scope (and investment requests) and contracting for managed services for existing business and renewals
- Collaborate with Customer Enablement, Product, and Analytics teams to ensure customers’ objectives for the Komodo partnership are met and value/ROI is documented
Value Delivery
- Communicate / evangelize the value delivered and ROI for renewals and existing business
- Prepare for and lead QBRs
Account Growth
- Proactively educate stakeholders on new services and product features in coordination with the AVP
- Ensure organizational support and secure budget for contractual renewal of existing business
- Engage regularly with buyers / key decision makers for existing business
- Develop all renewal/expansion collateral
- Identify other upsell opportunities (additional TAs, additional products, additional data, etc.) and share with AVPs
What you bring to Komodo Health (required):
- 8+ years overall working experience in the biopharma or adjacent health technology industry, with 5+ years in a client facing role as a consultant or life sciences data/software/service provider
- Prior experience in sales or delivery of data/software/consulting services with penetration into multiple customer groups and analytics engagements, experience selling, deploying or servicing cloud-based SaaS product offerings to Life Sciences customers.
- Effective communication and storytelling skills, and the ability to successfully communicate with a variety of levels within a biopharma organization
- Data analysis skills, with a strong interest and passion for leveraging data to generate unique intelligence and insights for competitive advantage
- Impeccable project management skills and the ability to influence without authority
- A track record of consistently meeting or exceeding department goals and/or customer satisfaction with comfort with providing recommendations and solutions based on rigorous research and analysis underpinned by deep expertise and thought leadership
- Demonstrated ability to work with and manage relationships with customers and partners at a senior management and director level (Bonus if you have done this with C-Suite level executives)
- Extensive experience with structuring client deliverables in PowerPoint/G-Slides, Word, Excel including an expert ability to “tell the story” with supporting analysis in a clear and effective manner
#LI-Remote
The pay range for each job posting reflects a minimum and maximum range of annual base pay that we reasonably expect to pay for this position within the US. We carefully consider multiple business-related factors when determining compensation, including job-related skills, work experience, geographic work location, relevant training and certifications, business needs and market demands.
The starting annual base pay for this role is listed below. This position is also eligible for commissions in accordance with a written agreement or plan. This role may also be eligible for equity awards. In addition, this role is eligible for benefits including, but not limited to, comprehensive health, dental, and vision insurance; flexible time off and holidays; 401(k) with company match; disability insurance and life insurance; and leaves of absence in accordance with applicable state and local laws and regulations and company policy.
Komodo's AI Standard
At Komodo, we're not just witnessing the AI revolution – we're leading it. This is a pivotal moment in time, where being first to market with AI transforms industries and sets the bar. We've already established industry leadership in leveraging AI to revolutionize healthcare, and we expect every team member to contribute. AI here isn't optional; it's foundational. We expect you to integrate AI into your daily work – from summarizing documents to automating workflows and uncovering insights. This isn't just about efficiency; it's about making every moment more meaningful, building on trust in AI, and driving our collective success.
Join us in shaping the future of healthcare intelligence.
Where You’ll Work
Komodo Health has a hybrid work model; we recognize the power of choice and importance of flexibility for the well-being of both our company and our individual Dragons. Roles may be completely remote based anywhere in the country listed, remote but based in a specific region, or local (commuting distance) to one of our hubs in San Francisco, New York City, or Chicago with remote work options.
What We Offer
Positions may be eligible for company benefits in accordance with Company policy. We offer a competitive total rewards package including medical, dental and vision coverage along with a broad range of supplemental benefits including 401k Retirement Plan, prepaid legal assistance, and more. We also offer paid time off for vacation, sickness, holiday, and bereavement. We are pleased to be able to provide 100% company-paid life insurance and long-term disability insurance. This information is intended to be a general overview and may be modified by the Company due to business-related factors.
Equal Opportunity Statement
Komodo Health provides equal employment opportunities to all applicants and employees. We prohibit discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Top Skills
Komodo Health San Francisco, California, USA Office
680 Folsom St, San Francisco, CA, United States, 94107
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