Manage a portfolio of 600+ customers and pipeline across SMB, Mid-Market, and Channel segments. Drive retention, renewals, upsell/cross-sell, and revenue growth while acting as a trusted advisor. Coordinate with Customer Engineers, negotiate contracts, resolve client issues, and provide strategic recommendations based on industry trends. Prioritize multiple accounts, use CRM/data-driven practices, and occasionally travel for conferences and customer events.
About Our Company:
At Patch My PC, we exist to improve lives. What started as a free tool to keep apps updated has grown into a trusted enterprise solution that helps IT and Security teams automate, manage, deploy, and report on third-party updates in Microsoft ConfigMgr, Intune, and WSUS. Our fully remote crew of 150 GIF-loving humans supports over 10,000 customers and more than 32 million devices. We make patching easier, boost security, and give IT teams their time back.
Our core values guide how we work, how we treat each other, and how we grow. They keep us focused on what matters most. We're here to improve the lives of our customers, our team members, and our communities.
About this Role:
We’re seeking an experienced and highly self-directed Account Manager to lead our customer and partner engagement strategy across the globe. This fully remote role offers the opportunity to manage a robust portfolio of 600+ existing customers and a large pipeline of active leads across SMB, Mid-Market and Channel Partner segments.
You’ll be accountable for both revenue growth and retention and working closely with a regionally aligned Customer Engineer. Your ability to influence stakeholders, orchestrate complex deals, and drive customer outcomes will be critical to success.
While this is a remote role, occasional travel may be required to attend industry conferences, customer events and internal team gatherings.
Responsibilities:
- Build and nurture client relationships, ensuring customer satisfaction and long-term retention.
- Act as a trusted advisor, understanding client needs and aligning them with our solutions.
- Identify upsell and cross-sell opportunities to drive revenue growth and increase account value.
- Manage renewals and contract negotiations, ensuring a seamless client experience.
- Address client inquiries, resolve issues, and proactively offer solutions to improve engagement.
- Stay updated on industry trends and competitor offerings to provide strategic recommendations to clients.
- Ability to prioritize tasks and manage multiple accounts effectively.
Required Skills:
- 5+ years of experience in customer-facing B2B software sales ideally spanning multiple segments (SMB through Mid-Market and Channel)
- Demonstrated ability to own complex customer relationships end-to-end and deliver measurable business results
- Strong commercial acumen with a track record of meeting or exceeding revenue, renewal, and expansion targets
- Excellent communication, negotiation, and stakeholder management skills
- A growth mindset; open to feedback, quick to adapt, and always looking to improve
- Operational excellence in CRM systems (e.g., Salesforce) and data-driven sales practices
Compensation & Benefits:
- 401k Match: Match 200% of contributions up to the first 5% of salary, resulting in a total potential match of 10%.
- Medical, Dental, and Vision Coverage: Patch My PC covers 99% of premiums for both team members and dependents.
- FSA/HSA.
- Fertility benefits.
- Parental leave.
- Paid-time off (PTO).
- Volunteer leave.
- Charitable donation matching.
- Tuition reimbursement.
- Gym membership reimbursement.
- Internet stipend.
- Pet insurance.
Competitive Salary: $75,000 - $90,000 based on experience and location.
Benefits:
Other Benefits:
Learn more about our benefits here: https://patchmypc.com/careers#we-care.
What to Expect in the Interview Process
Curious about what comes next? Learn more about our hiring process here: http://patchmypc.com/careers#hiring-process
Equal Opportunity Employer:
Patch My PC is an Equal Opportunity Employer and is committed to a policy of equal treatment and opportunity in every aspect of its recruitment and hiring process. We encourage women, racial and ethnic minorities, individuals with disabilities, and veterans to apply.
Work Authorization:
To be eligible for consideration, candidates for fully remote positions must reside in one of the following U.S. states at the time of hire:
AL, AK, AR, AZ, CA, CO, CT, DE, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, WA, WI, WV, WY.
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