Account Solution Engineer: Non-Profit

NGO Mid Market Job Details

 
About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Everyone who wants to change the world should have the tools and technology to do so. Technology is the most powerful equalizer of our time, providing access to data, knowledge, and—above all—connections. Salesforce for Nonprofits gets our technology in the hands of nonprofits so they can connect with others and do more good. As a social enterprise, the more missions our technology supports, the more we invest back into technology and communities, creating an endless circle of good.

Salesforce for Nonprofits is committed to and focused on increasing the innovation and efficiency of nonprofit organizations. To achieve this goal, we are building an enterprise to deliver Salesforce's world-class CRM and technology platform solutions to the non-profit market. We're looking for exceptional candidates to join the Solution Engineering team within Salesforce for Nonprofits.

If you possess intellectual curiosity, great problem-solving skills, and an unwavering belief that the right technology can solve any problem including world hunger (no really, we mean it!) then you are the ideal candidate for the job. Prior experience with technology and enterprise selling in the NGO space is highly desirable. Excellent communication and presentation skills are a must. Finally, the ability to take complex technology: explain it in a simple and easy to understand way to propel nonprofits in achieving their mission. If you believe you have these skills, we want to talk to you.

Experience

• 7+ years of professional work experience, preferably in the non-profit sector or software industry.

• Experience working in a fast paced, agile company.

• Previous sales experience preferred.

• Previous Salesforce Admin Experience preferred.

Typical day in the life of a Salesforce SE looks like

• Discover and analyze individual customer goals and challenges and map those to the Salesforce solution portfolio.

• Earn the 'technical win' by providing functionally compelling and relevant customer presentations, including demonstrations.

• Respond optimally to RFX’s

• Proactively research and develop technical Points of View in alignment with Industry knowledge and understanding of the customer organization’s vision/mission.

• Design innovative solutions to address challenges and build those solutions on the Salesforce platform.

• Present customized story-driven demonstrations aligned with key business value and solution differentiation.

• Build and maintain relationships with your sales team and primary contacts at your aligned accounts.

• Provide customer feedback to the product management and engineering teams to capture new customer requirements and improvements.

• Participate in training and certifications to acquire and maintain the knowledge necessary to be effective in role.

• Ability to travel domestically (up to 30%)

Vital Skills

• Affinity with the non-profit sector and mission driven organizations.

• Proficiency leading discussions with organizational leaders as well as individual contributors to understand business goals and strategies.

• Comfort addressing how technology (esp. Salesforce) can deliver value and impact in helping organizations achieve their goals and solve issues through discovery and demonstrations.

• Ability to work as part of a team to solve business and technical problems .

• Strong leadership, presentation and collaboration skills.

• Solid verbal, written, presentation and interpersonal communication skills.

• Proven time management & prioritization skills in a dynamic sales environment.

• Technical expertise in any of the following industries (CRM, AI, Analytics, Business Intelligence, Digital Marketing, Community Engagement) Desired Skills

• The ideal candidate has a background in either non-profit management and operational roles, and/or Salesforce technology.

• Ability to create and deliver customer facing software demonstrations.

• Salesforce Admin 201 and Nonprofit Cloud Consultant certifications

Salesforce is an equal opportunity employer and will make reasonable accommodations for those with different abilities. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.