The Ad Operations Coordinator will manage brand campaign execution, improve operational processes, and support cross-functional collaboration to enhance partner and user experiences.
What we’re building and why we’re building it.
Fetch helps people live rewarded every day, with a vision to become the rewards destination for everyone. We turn everyday activities into meaningful rewards, whether it’s grocery shopping, grabbing a quick meal, or playing a favorite mobile game. To date, we’ve awarded more than $1 billion in Fetch Points to our users.
Each day, more than 13 million receipts are submitted on Fetch, providing visibility into over $212 billion in gross merchandise value. This creates the largest retail-agnostic, SKU-level view of household spending, powering Fetch as an outcomes-based advertising platform that helps brands acquire and retain lifelong consumers.
The Fetch app is available on the App Store and Google Play, with more than 6 million five-star reviews from a highly engaged and loyal user base.
It’s not just our users who believe in Fetch: with investments from Softbank, ICONIQ, DST, Greycroft, and partnerships ranging from challenger brands to Fortune 500 companies, Fetch is reshaping how brands and consumers connect in the marketplace. When you work at Fetch, you play a vital role in a platform that drives brand loyalty and creates lifelong consumers with the power of Fetch points. User and partner success are at the heart of everything we do, and we extend that same commitment to our employees.
At Fetch, we value curiosity, adaptability, and the confidence to explore new tools, especially AI, to drive smarter, faster work. You don’t need to be an expert, but you should be ready to learn quickly and think critically. We welcome learners who move fast, challenge the status quo, and shape what’s next, with us. Ranked as one of America’s Best Startup Employers by Forbes for two years in a row, Fetch fosters a people-first culture rooted in trust, accountability, and innovation. We encourage our employees to challenge ideas, think bigger, and always bring the fun to Fetch.
About the Role:
The Ad Operations team serves as the operational engine behind Fetch's partner ecosystem, ensuring brand campaigns are launched, executed, and scaled with accuracy and efficiency. As an Ad Operations Coordinator, you'll play a critical role in bringing partner promotions to life within the Fetch platform, supporting experiences that impact millions of users and thousands of brand campaigns.
Working at the intersection of partners, technology, and operations, you'll own key workflows that power campaign execution; from configuring promotions and managing product catalogs to ensuring operational readiness and launch success. You'll collaborate closely with Account Management, Product, Engineering, and other cross-functional teams to translate business requirements into scalable solutions that drive partner performance and user satisfaction.
This role is ideal for someone who enjoys solving complex operational challenges, managing multiple priorities, and continuously improving how work gets done. You'll have the opportunity to develop deep expertise in Fetch's products and systems while helping build the processes, tools, and operational capabilities that support the company's continued growth.
This is a full-time role that can be held from one of our US offices or remotely in the United States.
Role Responsibilities:
- Own end‑to‑end execution of brand campaigns, ensuring accuracy, timeliness, and adherence to Fetch standards
- Configure campaigns, partner assets, and product catalogs to ensure a seamless user experience
- Manage multiple concurrent workstreams, balancing priorities across internal teams and client timelines
- Partner closely with Account Managers to support client goals and optimize campaign performance
- Translate promotion specifications into clear, actionable inputs for technical and operational teams
- Track progress against milestones and deadlines, proactively communicating risks, blockers, and updates
- Identify opportunities to improve processes, tooling, and documentation as Fetch scales
- Experiment with AI tools, automation, and new workflows to improve efficiency, accuracy, and scalability of Ad Operations processes
- Act as a subject‑matter expert on “How Fetch Works,” advising internal teams on the best solutions for partner and product initiatives
- Contribute to cross‑functional projects that enhance partner experience, user experience, and internal efficiency
Minimum Requirements:
- Bachelor’s degree or equivalent practical experience.
- 1+ years of experience in operations, client support, project coordination, campaign operations, or a related role.
- Proficiency in Excel or Google Sheets, including comfort working with large datasets.
- Excellent written, verbal, and time-management skills, with the ability to communicate clearly across different audiences.
- Highly organized and detail-oriented, with the ability to manage multiple concurrent workstreams.
- Ability to work effectively in a fast-paced, scaling environment with tight timelines and operational complexity.
- Strong ownership mindset, with accountability for end-to-end execution and outcomes.
- Partner and customer-oriented approach, with the ability to balance business objectives, platform standards, and user experience.
Preferred Requirements:
- Experience supporting client-facing teams or managing external deliverables.
- Experience translating business requirements into technical or operational inputs.
- Familiarity with marketplace, ad tech, promotions, rewards, or consumer app environments.
- Experience identifying and improving operational processes, tooling, or documentation.
- Systems-thinking mindset, with the ability to bring structure to ambiguous or evolving processes.
- Comfort influencing and aligning cross-functional partners without direct authority.
- Data-curious approach, with the ability to use analysis to identify issues, assess tradeoffs, and inform decisions.
- Experience using AI tools, automation, or scripting to streamline workflows, improve accuracy, or reduce manual effort.
Compensation:
At Fetch, we offer competitive compensation packages including base, equity, and benefits to the exceptional folks we hire. The base salary range for this position is $58,000 - $64,462. Discover our benefits and how our employees live rewarded at https://fetch.com/careers.
At Fetch, we'll give you the tools to feel healthy, happy and secure through:
- Equity: We offer full-time employees equity in Fetch, so that everyone can benefit from Fetch’s growth.
- 401k Match: Dollar-for-dollar match up to 4%.
- Benefits for humans and pets: We offer comprehensive medical, dental and vision plans for everyone including your pets.
- Continuing Education: Fetch provides ten thousand per year in education reimbursement.
- Employee Resource Groups: Take part in employee-led groups that are centered around fostering a diverse and inclusive workplace through events, dialogue and advocacy. The ERGs participate in our Inclusion Council with members of executive leadership.
- Paid Time Off: On top of our flexible PTO, Fetch observes 9 paid holidays, as well as our year-end week-long break.
- Robust Leave Policies: 20 weeks of paid parental leave for primary caregivers, 14 weeks for secondary caregivers, and a flexible return to work schedule.
- Calvin Care Cash: Employees who are welcoming new family members will also receive a one time $2,000 incentive to assist employees with covering the cost of childcare, clothing, diapers and much more!
- Flexible Work Environment: Collaborate with your team in one of our stunning offices, or you can work fully remotely from anywhere in the US. We’ll ensure you are equally equipped with the hardware and software you need to get your job done in the comfort of your home. (applicable for most roles)
Fetch is an equal opportunity employer that embraces diversity, inclusion, and respect for all individuals. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, age, national origin, marital status, veteran status, disability, or any other characteristic protected by applicable law. Our commitment to inclusivity ensures that everyone is treated with dignity and has the opportunity to succeed based on their talent, skills, and potential.
Fetch also provides reasonable accommodations to qualified individuals with disabilities or those with sincerely held religious beliefs, as required by law. If you need assistance with the application process or require an accommodation, please contact us at [email protected].
Fetch San Francisco, California, USA Office
535 Mission St. Suite 1759, San Francisco, CA, United States, 94105
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