Administrative Customer Support Specialist (Bilingual – Spanish or Arabic)

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Administrative Customer Support Specialist is responsible for ensuring smooth and efficient office operations while delivering exceptional customer service. This role serves as a primary point of contact for internal and external inquiries, manages administrative processes, and supports departmental communication and record-keeping. The position requires strong organizational skills, attention to detail, and the ability to handle multiple priorities in a fast-paced environment.

Primary Responsibilities

• Respond to external chat inquiries, resolving general questions and providing accurate information about benefits and services.
• Provide a high level of customer service by fielding internal and external inquiries, resolving or redirecting as appropriate.
• Conduct administrative office coordination to ensure timely and efficient operations.
• Ensure efficient workflow and adherence to established policies and procedures.
• Serve as the internal and external point of contact for the department, ensuring clear and concise communication with employees, stakeholders, and senior management.
• Perform other duties as needed.

Required Qualifications

• 1+ year of experience within a health plan or healthcare environment.
• Must reside in Pacific Standard Time.
• Bilingual, specifically in both English and either Spanish or Arabic.
• Ability to work 8 hours per day from Monday-Friday (between 7am-6pm, supporting Arizona Time Zone).

Preferred Qualifications

• Resides in Arizona.
• Excellent written communication skills, including strong grammar and spelling.
• Strong organizational and multitasking skills.
• Proficiency with Microsoft Office Suite and other administrative tools.
• Ability to work independently and maintain confidentiality.
• Bachelor’s degree.

Education

• High school diploma or GED.

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.