Analyst RO Business Operations

The Operations Analyst – Club Support is responsible for delivering analytical and operational support to drive efficiency, accuracy, and strategic alignment across Club operations. This role plays a key part in headcount reconciliation, KPI reporting, and process optimization, supporting both monthly and long-term planning efforts.

Here’s why you will love it here:

• Recognition Programs and Rewards
• Excellent health care options, including medical, dental, and vision
• A people-first culture
• Go Hilton: Travel Discounts Program Hilton hotel rates worldwide.
• Perks at work: Employee Pricing platform
• Employee Assistance Program that supports your physical and mental well-being.
• Paid Vacation Time and Paid Sick Days
• 401(k) program with company match
• Tuition reimbursement programs
• Numerous learning and advancement opportunities
• And more!

Position Summary: 

• Operational Reporting & Analysis:

  • Develop and maintain dashboards and reports to track Club performance metrics.

  • Analyze trends and variances to support decision-making and operational improvements.

  • Assist in month-end close processes and Club-related reconciliations.

• Headcount & Resource Planning:

  • Support ongoing reconciliation of Club headcount across systems and teams.

  • Partner with Finance and HR to ensure alignment with budget and forecast processes.

• Audit & Compliance Support:

  • Assist with internal audits including DEX and other Club-related operational reviews.

  • Ensure data accuracy and compliance with internal controls.

• Cross-functional Collaboration:

  • Work closely with Resort Ops, Call Center, and Finance teams to support Club operations.

  • Partner with Financial Consolidation teams to streamline overlapping processes.

• Process Improvement & Documentation:

  • Identify and implement improvements to reporting and operational workflows.

  • Maintain documentation of key processes and procedures

 Required Qualifications 

• Experience with Budgeting, forecasting, reporting, analysis, and P&L analysis
• Basic knowledge of GAAP principle
• BA/BS/Bachelor's Degree
• 3-5 years of related experience 
• Computer Skills; Presentation Skills; proficiency in Excel and Accounting software. 
• Tableau experience

Preferred Qualifications: 

• 5-7 years of related experience 
• Computer Skills; proficiency in Excel and Accounting software.
• Timeshare experience

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

We offer an excellent benefit package to our full-time Team Members that include Day One medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.