Analyst, Systems Administration

Job Description Summary

Member of a small, fast-paced and specialized team tasked with the facilitation, communication and execution of projects focused on system administration and data management support. Extensive contact with internal customers and vendors is required to identify, research, analyze, and resolve system issues and development. Will be primary contact on complex or escalated issues and may provide direction and guidance to junior team members. Applies specialized business knowledge and technical skills to drive productivity and quality improvements. Manages complex problems independently and demonstrates analytical thinking. Can make judgements and recommendations based on the analysis and interpretation of data. Responsible for on-going data feeds, development and enhancements.

Job Description

Please note: This role is not eligible for immigration Work Visa sponsorship, either currently or in the future.

Essential Duties and Responsibilities

•    Partners with cross site peers and managers to identify firmwide needs

•    Works in cooperation with peers on establishing objectives and developing processes and procedures to ensure efficient and timely workflow with special regards to service delivery, compliance, and risk factors for the firm

•    Ensures appropriate documentation and departmental tools are created and/or maintained (job procedures, job aids, forms, training material, etc.)

•    Serves as pivotal point of contact and as a liaison to vendors regarding installations, server maintenance, licensing, and upgrade issues

•    Evaluates and identifies ways to automate, streamline, and improve day-to-day maintenance and administrative practices

•    Installs or coordinates installation of patches and releases on development, test, pre-production, and production systems

•    Maintains current description and documentation of application configuration, including tracking and documenting any changes to environments and processes

•    Performs other duties and responsibilities as assigned

Qualifications:

Knowledge of

•       Retirement Plan concepts, administration practices and regulations

•       FIS Recordkeeping systems (Relius and OMNI)

•       File transfer protocols, MoveIT, SQL, VBA, scripting, HTML, Crystal Report writer or Tableau, Smartsheets

•       Investment concepts

•       Application and web technologies

•       Salesforce and Sharepoint knowledge a plus

Skill in

•       Identify and understand issues and opportunities; compare data from various sources to draw conclusions

•       Interpreting, applying and documenting solutions, policies, and procedures

•       Clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message

•       Use effective approaches for choosing a course of action or developing appropriate solutions; recommend or take action that is consistent with available facts, constraints, and probable consequences

•       Demonstrate a satisfactory level of technical and professional skill or knowledge in position-related areas; remains current with developments and trends in areas of expertise

•       Develop and use collaborative relationships to facilitate the accomplishment of work goals

•       Make internal and external clients and their needs a primary focus of actions; develop and sustain productive client relationships

Education/Previous Experience

•       Minimum of a bachelor’s degree in computer science, MIS, or related degree and three (3) years of relevant experience in systems or application administration or combination of education, training, and experience.

Licenses/Certifications

•       None required.

•       QKA, ERPA or similar credential a plus

Travel Required

•       Limited (1-2 conferences a year)

For more information about Raymond James & Associates (RJA) and Northwest Plan Services (NWPS), please visit: https://www.nwpsbenefits.com/

Education

Bachelor’s: Accounting, Bachelor’s: Business Administration, Bachelor’s: Finance

Work Experience

General Experience - 13 months to 3 years

Certifications

Salary Range

$70,000.00-$90,000.00

Travel

Less than 25%

Workstyle

Hybrid

The total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions. This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave.  Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered, visit Myrjbenefits.com.

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view. 
We expect our associates at all levels to:
•  Grow professionally and inspire others to do the same
•  Work with and through others to achieve desired outcomes
•  Make prompt, pragmatic choices and act with the client in mind
•  Take ownership and hold themselves and others accountable for delivering results that matter
•  Contribute to the continuous evolution of the firm

At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates.  When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs. 

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