Application Services Director

We have an opportunity to join the Alliance as the Application Services Director overseeing the Application Services Department.

This position is open to candidates located in our service counties (Mariposa, Merced, Monterey, Santa Cruz, or San Benito) or working remotely from California or the Pacific Time Zone. There is expected travel to Alliance service area(s) approximately once a quarter. 

Reporting to the Chief Information Officer, this position: 

• Provides strategic management oversight in implementing, directing and monitoring the Alliance’s Application Services Department functions
• Directs the Application Services Department, acts as a subject matter expert, and provides direction and advice on application development functions and overall business operations 
• Directs, manages and supervises Application Services Department staff

Our Mission is to manage, develop, and integrate software solutions for the Alliance to ensure mission goals and regulatory requirements are processed efficiently, timely, and accurately. Our vision is to be a trusted partner in delivering software solutions and process automation, empowering Alliance staff to provide integrated member care and achieve operational excellence through efficiency, accuracy, and confidence. ​

• Be a well-seasoned leader with expertise in application lifecycle management
• Have experience in large scale, enterprise software implementation (Claims, Care Management, ERP or CRM experience a plus)
• Be well-versed in application development best practices, including the design of reference architecture
• Enhance operations by establishing metrics, analyzing processes, and implementing standard methodologies and tools to ensure high-quality deliverables
• Operationalize the organization's strategic vision for enterprise applications and operational efficiency
• Have skill in reducing barriers and moving the work forward
• Be collaborative and a true team player, with strength in mentoring teams
• Be effective at managing priorities and deadlines and empowering teams to do their best work
• Proactively leverage emerging technologies, automation, and AI (desirable) to enhance efficiency, resilience, and continuous improvement
   

To read the full position description and list of requirements, click here. 

• Knowledge of:
• Methods and techniques associated with executing the full Application Management Lifecycle (ALM) & Software Development Lifecycle (SDLC), including analysis, technical design, development, testing, release, and support
• Software development processes 
• Software and systems architecture development
• Promoting and applying change management principles
• Secure healthcare electronic information exchange, including protocol standards, messaging standards, data types and elements
• Ability to:
  • Direct, manage, supervise, mentor, train and evaluate the work of staff
  • Provide leadership, facilitate meetings, and partner with and guide managers and employees in the resolution of issues
  • Act as a technical resource and explain complex laws, regulations, processes, and programs related to area of responsibility
  • Demonstrate strong analytical skills, accurately collect, manage and analyze data, identify issues, offer recommendations and potential consequences, and mitigate risk
  • Review and assess overall department function, core work, goals and structure, develop and implement short- and long-term planning to achieve strategic plans, and complete an annual department assessment
• Education and Experience:
  • Bachelor’s degree in Computer Science, Management Information Systems or a related field 
  • A minimum of ten years of experience related to application services and development and electronic data interchange, including a minimum of three years of experience in a healthcare environment and a minimum of three years of management-level experience (a Master’s degree may substitute for two years of the required experience); or an equivalent combination of education and experience may be qualifying

• We are in a hybrid work environment and we anticipate that the interview process will take place remotely via Microsoft Teams.
• While some staff may work full telecommuting schedules, attendance at quarterly company-wide events or department meetings will be expected.
• In-office or in-community presence may be required for some positions and is dependent on business need. Details about this can be reviewed during the interview process.

COMPENSATION INFORMATION

• Zone 1 Pay Range: $220,000 - $265,000
  Typical areas in Zone 1: Santa Cruz, San Benito, and Monterey Counties, Bay Area, Sacramento, Los Angeles and San Diego areas
  
• Zone 2 Pay Range: $205,000 - $250,000
  Typical areas in Zone 2: Mariposa and Merced Counties, Fresno area, Bakersfield, Eastern California, San Luis Obispo area, and the Central Valley (except Sacramento)

The applicable salary ranges are based on work location and are aligned to a zone according to the cost of labor in your area. All ranges are subject to change in the future. We are happy to provide the full compensation range for the role, answer any questions that you have, or share the applicable pay zone for your location if it’s not one of the typical areas listed. You can reach out to [email protected], and a member from our Talent Acquisition team will be in touch.

The hiring ranges represent a good‑faith estimate of what we expect to pay for this role upon hire and are not the full compensation ranges. Employees typically have opportunities for growth within the full compensation range over time based on performance and merit. Final compensation will be determined by our compensation philosophy, analysis of the selected candidate's qualifications (direct or transferable experience related to the position, education, or training), as well as other factors (internal equity, market factors, and geographic location).