Similar Jobs
Manufacturing
The Workforce Specialist ensures optimal staffing and real-time performance in a contact center, collaborating with leadership and teams for effective workforce planning and analytics.
Top Skills:
Calabrio OneFive9Genesys Cloud CxNice CxoneNice IexPlayvox WfmTalkdesk WfmVerint
Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
Lead the BOS Integrated Services Hub, focusing on pre-sales, service delivery, and team management in a high-pressure telecom environment.
Top Skills:
Ai/MlApi ManagementBssCloud-NativeCobitData AnalyticsItilMicroservice ArchitectureOssSafe
Artificial Intelligence • Cloud • Consumer Web • eCommerce • Information Technology • Software
As a Lead Infrastructure Engineer, you'll enhance database reliability, automate infrastructure, collaborate on initiatives, and participate in on-call duties.
Top Skills:
AlertmanagerAmazon EcsAnsibleBashChefDockerElkGoKubernetesLightstepNew RelicNomadPHPPrometheusPuppetRubySentryTerraform
Kitman Labs is the performance intelligence company, disrupting and transforming the way the sports industry uses data to unlock the potential of the world’s top athletes.
Driven by a passion to innovate in the areas of sports performance, analytics and user experience, we have assembled a team of the industry’s top data scientists, sports performance scientists, product and software designers and engineers.
Kitman Labs’ advanced operating system, the Intelligence Platform (iP) is now used by over 2000 teams in 50 leagues on 6 continents, including the NFL, Premier League, National Women’s Soccer League and MLS.
The Role
We are seeking highly motivated and knowledgeable individuals to join our team as an Applied Performance Specialist based in the US. The ideal candidate will have experience in either elite level sport or in account management specifically with providing technical support.
An Applied Performance Specialist is a crucial member of the Field Team. As an Applied Performance Specialist, you will be the primary point of contact for customers seeking assistance with our products and services. You play a critical role in the customer experience and set the tone from day one. Your main goal will be to ensure customer satisfaction by getting customers to use the Kitman Labs Intelligence Platform proficiently, providing timely and effective support, troubleshooting technical issues, and offering solutions to enhance the user experience. You will play a key role in the Onboarding and Deployment of a new customer as well as helping drive the adoption of iP and helping the organisation to maximise their usage.
This is a unique remote working opportunity that is well-suited for individuals with knowledge of high-level sports who are keen to assist a variety of practitioners across multiple sports.
Applied Performance Specialist's Expectations:
- Provide day-to-day support and resolve customer challenges via e-mail, phone calls, face-to-face conversations, and our in-platform support tool, Intercom.
- Collaborate with sales team members to ensure client objectives are understood and can be executed immediately and effectively.
- Develop resources and disseminate information to coaches & practitioners through face-to-face meetings, electronic means, reports and presentations
- Contribute to Customer success by collaborating with both internal team members and key customer stakeholders to develop proactive strategies to best assist organisations while also addressing their real-time needs.
- Improve customer experience by helping improve their efficiency and processes to unlock greater productivity.
- Commitment to being a team player willing to work closely with Performance Strategists to collaborate across functions such as sales, product management, Engineering, and Data science.
- Display the ability to think critically and creatively to both solve problems and prioritise to most effectively support the Kitman Labs team and customers.
- Provide on-call and at times scheduled weekend support to the Kitman Labs customer base via the in-platform tool Intercom.
- Maintain appropriate account and system documentation via the usage of Salesforce and Jira platforms.
- Follow and implement established processes and best practices associated with creating Customer Success via technical support including:
- - Account setup and creation
- - System training and education
- - Assistance with data migration, management, and analysis
- - Knowledge, adherence, and application of industry standards for both data security and clinical best practices.
At a minimum
- Excellent communication & presentation skills, specifically utilising Google Workspace tools.
- Ability to take initiative and work independently.
- Ability to travel semi-regularly.
- Proven technical background and commensurate education (Bachelor's Degree minimum
- Minimum 3 year of experience in any of the following areas:
- - Elite Level Sports
- - Sport Technology
- - Customer support, service, or account management (preferably in a sports-related industry or business.)
Required
- Bachelor’s degree in a relevant field (e.g., sports science, data science, engineering, performance analysis, or related)
- 3+ years of experience in elite sport, sport technology, or performance support
- Demonstrated technical literacy and analytical capability
Nice to haves
- 5+ years of experience working in or with elite sporting organisations
- Experience managing or migrating data across systems
- Knowledge of sports injury prevention, performance optimisation, and applied sports science
- Familiarity with medical record systems and data governance
Diversity
In addition to building a team with diverse skill-sets, Kitman Labs is committed to hiring people with diverse backgrounds. We do not discriminate based on age, civil or family status, disability, ethnicity, gender, race, religion, or sexual orientation. If you are a person with a disability and require assistance during the application process, please let us know.
You can find information about how we process, share and keep your personal data safe by reading our privacy policy.
Benefits
At Kitman Labs we pride ourselves on being the best and working with the best, so it should be no surprise that we are also dedicated to keeping the best through building a world-class work culture. We truly believe that a successful company begins through having an outstanding and inspiring culture, so our benefits reflect this:
- Competitive salary
- Meaningful equity
- We Partner with Trinet to provide a full range of benefits including health, vision, dental, life cover, income protection & 401k assistance
- Wellness Perk
Diversity
In addition to building a team with diverse skill-sets, Kitman Labs is committed to hiring people with diverse backgrounds. We do not discriminate based on age, civil or family status, disability, ethnicity, gender, race, religion, or sexual orientation. If you are a person with a disability and require assistance during the application process, please let us know.
You can find information about how we process, share and keep your personal data safe by reading our privacy policy
Kitman Labs Menlo Park, California, USA Office
Middlefield Road, Suite 150, Menlo Park, CA, United States, 94025
What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
