Asset Protection Investigator (GME + eBay)

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.

Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder.

Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France.

As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process.

We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have.

We’re looking for an Asset Protection Investigator to provide investigative support and services for our Operations facility in our Santa Ana headquarters and other Collectors locations. As the Asset Protection Investigator, you will embody Do The Right Thing by protecting People, Assets, and Brands. You will work in an energized, fast paced environment focused on creating a safe environment for our employees. You’ll need to understand the big picture strategy and work with cross-functional teams and external partners.

This position is expected to work independently, leveraging investigative and intelligence collection skills and building a strong (internal + external) network.

You'll report to the Sr Manager, Asset Protection and work onsite 5 days from our Santa Ana, CA or Jersey City, NJ office, with occasional travel. 

What You’ll Do:

• Identify and lead the mitigation of internal loss.

• Conduct investigations focusing on:

  • High value missing/lost product

  • Identifying trends to mitigate the possibilities of internal theft

  • Confirming operational mishaps/errors

  • Leveraging CCTV, handling incident Reporting, completing data Analysis

• Carry out company-wide loss prevention investigations, adhering to best practices & procedures. 

• Generating clear and detailed reports & recommendations for countermeasures. Thoroughly document information gathered during investigations to aid in successful prosecution of suspects.

• Developing & presenting procedural improvements utilizing strong analytical and problem solving skills.

• Create, maintain, and manage records using company approved methods, proper retention of evidence and disposition of evidence. 

• Collaboration with external stakeholders & law enforcement - Upon successful completion of investigation, prepare professional case files and refer cases to law enforcement for prosecution. Attend hearings as required and update appropriate files with court-related outcomes.

• Conduct stationary, foot and mobile surveillances as necessary to develop case intelligence, partnering. Collaborate with the Collectors Security Team to progress investigations to closure. Some travel to other markets may be necessary to perform these job duties at other facilities.

• Work with the Head of Global Asset Protection to proactively identify gaps/areas of improvement with respect to digital security systems (access control, video surveillance, video storage) or physical processes that create exposure to theft.

• Maintain relationships internally with key stakeholders and leadership and externally with Local/State/Federal Law Enforcement.

Who You Are:

• 3+ years of proven professional experience in Loss Prevention/Asset Protection,

• 1+ years of proven investigative experience in Loss Prevention/Asset Protection, Law Enforcement or Corporate Security with in-depth 

• Excellent analytical skills and broad experience documenting investigations with the ability to think outside the box, handle multiple projects simultaneously, and build relationships with internal and external stakeholders

• In depth knowledge of security systems, basis of design concepts and specifications including access control and video monitoring systems (CCTV)

• Ability to work independently with minimal direction

• Detailed knowledge of investigative rules & techniques, proper procedure, and chain of custody with a focus on documentation and experience in preparing for, and testifying in, Local/State/Federal Court, preferred 

• Experience conducting risk analyses, vulnerability and gap assessments, and physical security surveys and preparing recommendations for leadership & business partners for the elimination of procedural/policy issues that increase theft exposure, preferred

• Bachelor’s degree in an area of study relevant to this position, preferred 

• Certifications: WZ Certification preferred

Physical Requirements:

• Bending and Twisting: Bending neck/waist, twisting neck/waist, and squatting.

• Computer Use: Typing, mouse work, and sitting and looking at a computer potentially for long periods of time.

• Exposure to Machinery: Exposure to machinery noise, which may include noise from forklifts, injection presses, or other machinery.

• Hand Use: Power gripping when using low-precision, high-impact hand tools that require significant force, such as hammer drills and torque wrenches.

• Hearing Requirements: Ability to hear alarms, signals, and verbal instructions.

• Lifting and Carrying: Ability to lift, carry, and move materials up to 50+ pounds, with employee help or with proper equipment.

• Sitting or Standing: Ability to sit or stand for extended periods of time.

• Temperature and Humidity: Occasional exposure to warehouse environments without heating or cooling with fluctuations in temperatures and humidity.

• Walking: Ability to walk for long periods.

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Salary Range: The salary range for this position is $61,396 - $99,678. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, experience, and skill set.

Reasons To Join Us:

• Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision

• Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits

• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals

• Vacation: All salaried employees are eligible for flexible time-off

• Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays

• Employee Discounts: Employees receive discounts on select grading services for approved submissions

• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs

• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities

Collectors uses e-Verify to validate your ability to work legally in the United States.

We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to [email protected].

We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.

If you require an accommodation to apply or interview with us due to a disability or special need, please email [email protected].

U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants.

If you are based in California, you can read information for California residents here.