Assistant Clinic Director

Minimum Requirements

• Strong organizational and multitasking skills. 
• Excellent communication and interpersonal abilities. 
• Ability to handle conflict resolution and maintain a secure environment. 
• Proficiency in creating and managing spreadsheets. 
• Experience in a clinical or healthcare setting is preferred. 
• Availability to work outside of regular clinic hours as needed. 

Key Responsibilities: Patient Intake and Coordination

• Make initial contact with potential patients when the Clinic Director is unavailable and obtain necessary information to help determine the appropriate program before seeing the Medical Provider. 
• Coordinate patient care to maximize workflow and minimize wait times. 
• Relay information to providers and coordinate with inpatient agencies to set up patient intakes/care. 
• Assist and monitor potential patient inquiries via walk-ins, phone, or website. 

Administrative and Reporting

• Maintain and update various spreadsheets, including RP stats, OUD patients in OTP/SUD, Case Conference (internal & External), self-pay, Mental Health, and other statistics. 
• Create and manage downtime forms for front office staff, patient navigator, counselors, medical providers, back office, and Mental Health. 
• Run and attach CURES reports to patient charts for intakes and enrolled patients quarterly. 
• Weekly CURES review, identifying those receiving controlled substances outside of this facility. This will need to be reviewed with the medical director in real time. 
• Print daily provider schedules and dosing sheets. 
• Handle bank deposits. 
• Prepare monthly orders for the clinic and medical supplies and handle as-needed orders for the Director of Facilities. 
• Review of Drug screens (OTP and SUD) to identify positive opioid results. This will need to be reviewed with the medical director weekly.
• Assist the Clinic Director with facility maintenance, including inspections, removal of obstacles or hazards, and conducting mandatory audits, inspections, drills, and staff training on a monthly, quarterly, or annual basis.

Staff Coordination and Support

• Assist both the Clinic Director and Medical Director with day-to-day operations related to patients, staff members, and the facility. 
• Supervise and support front office staff, patient navigator, clinic concierge, and back office as needed to maintain a steady flow and provide excellent patient service. 
• Update the staff work calendar and assist with coordinating shift coverage and schedules. 
• Provide site tours to outside agencies and conduct offsite community outreach/training with the Clinic Director/Medical Director or in their absence. 
• Support Medical Director with rotating fellows and residents from UCSD or other academic institutions.  
• Point of contact and assistance for contingency management and any additional research-based treatment provided at Revive Pathway. 
• Assist with new employee training. 
• Communicate directions to staff and patients, ensuring items are executed as directed. 
• Relay physicians’ directions to staff/patients and ensure completion. 
• Work with OTS staff on MyEvolv updates and issues. 
• Attend OTS meetings with the Clinic Director or in their absence. 
• Assist the Clinic Director in reviewing and approving employee timecards. 
• Assist with Prior Authorizations and support for Mental Health Services 

Conflict Resolution and Clinic Security

• Resolve and de-escalate conflicts, ensuring clinic safety. 
• Communicate and enforce behavioral and conduct expectations to patients and staff. 
• Serve as the point of contact for staff and representatives when the Clinic Director or Medical Director is unavailable. 
• Be available outside clinic hours to ensure staff and patient security. 

Other Duties

• Assist with county daily, monthly, quarterly, and annual reports for regulatory compliance requirements (San Diego County, DHCS, CARF, etc). 
• Collaborate with the Clinic Director and Medical Director to develop scheduling protocols for enhanced efficiency. 
• Attend community meetings and provide outreach and education on Revive Pathway’s programs and services. 
• Assist with Tribal relations as needed.