Drive enterprise customer adoption and value realization of Coupa’s spend management platform. Provide technical and process guidance, lead workshops and best-practice assessments, educate customers on product capabilities, support account plans and implementation deliverables, define project scope, and present recommendations. The role also involves developing subject-matter expertise, collaborating globally, and helping customers optimize procure-to-pay, invoicing, compliance, procurement, accounts payable, and expense processes.
Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.
Why join Coupa?
🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.
Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.
The Impact of Associate Customer Adoption Manager to Coupa:
We are looking for highly energetic and driven customer champions to work on the Customer Adoption team. This role is focused on helping our customers get the maximum value from their Coupa Business Spend Management (BSM) platform, by driving procure-to-pay (P2P) best practices, process optimization and adoption of Coupa functionality and enhancements.
Ideal candidates will have a minimum of 2+ years’ experience working directly with large, enterprise clients to drive customer success, have process and technical proficiency with P2P platforms, and experience with system analysis to proactively lead customers toward business goals.
What you will do:
- Provide technical, business, and product knowledge in support of driving customer success
- Build and lead a global agile team in the US and India
- Working directly with customers Coupa Customer Value Manager (CVM) to ensure customer success and using technical knowledge to support the CVM meet the deliverables of the customer’s account plan
- Work towards becoming a Subject Matter Expert (SME) for Coupa core modules Running workshops to provide technical, process and workarounds recommendations based on Coupa domain knowledge.
- Deliver Coupa best practice assessments for customers to drive adoption of the Coupa platform
- Run knowledge share sessions with customers to educate and enhance business process utilizing new and existing product features while aiming to reduce complexity (keep it simple)
- Working with other organizations within Coupa as well as the global Customer Adoption Manager team
- Working with customers to define the scope of a project, activities and key deliverables
- Presenting solutions in written and or oral reports
What you will bring to Coupa:
- 2+ years’ experience in systems applications consulting, either internally via an IT organization or externally with a consulting firm or software provider.
- Strongly prefer a background in both eInvoicing and Global Compliance
- Candidates should have extremely strong client management skills and be able to work with customers to execute an implementation plan that works towards a rapid, successful go-live procurement, AP and/or expense Management experience is desired, but not required.
- Experience with Software as a Service is a plus as is any experience with financial accounting, customer management, and sales force automation software.
- Previous consulting experience with the following applications is a solid predictor of success: Ariba, Concur, NetSuite, Basware, OB10, Salesforce.com, Workday, Great Plains, ACT, Oracle, SAP.
- Strong written and verbal English language communications skills.
- Experience configuring and delivering software demonstrations are required.
- Must be able to work in a fast-paced and passionate environment.
- Bachelor Degree or equivalent
At Coupa, we are 100% committed to creating and nurturing an environment that supports your physical, mental, and community well-being . We offer a comprehensive suite of benefits designed to help you and your family thrive:
Global Well-Being Perks (For All Employees Globally)
- Global Wellness Days: Enjoy two designated, company-wide paid wellness days off each year (typically the first Friday in March and the last Friday in September) so the entire global team can unplug, step away, and recharge together .
- Birthday Time-Off: Celebrate your day! Coupa provides a paid day off on your birthday or another day of your choice within your birthday month .
- Volunteer Time Off (VTO): Giving back is in our DNA. We offer 40 hours of paid VTO annually to support the community initiatives and volunteer programs you are passionate about .
- Employee Assistance Program (EAP): Access free, confidential, 24/7/365 counseling and resources for emotional support, work-life solutions, financial advice, legal guidance, and support for new parents .
- Business Travel Protection: Travel with peace of mind. Zurich Travel Assist provides medical, safety, pre-trip planning, and emergency support during any business travel .
- Referral Bonus Program: Share the Coupa experience! Receive generous monetary referral bonuses when you successfully refer talented friends or acquaintances who are hired into open roles .
Please note: In addition to these global well-being perks, Coupa offers highly competitive, location-specific benefits packages (which include comprehensive medical/dental insurance, retirement/pension plans, and life or accident protection) tailored to your primary work location. Your recruiter will walk you through the specific regional benefits package for this role during the interview process.
Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.
Please be advised that inquiries or resumes from recruiters will not be accepted.
By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.
Coupa Foster City, California, USA Office
Coupa Foster City Office
950 Tower Ln, Foster City, California, United States, 94404 2121
Similar Jobs at Coupa
Artificial Intelligence • Fintech • Information Technology • Logistics • Payments • Business Intelligence • Generative AI
Design, deploy, automate, and support large-scale cloud networking across AWS, Azure, and GCP. Develop infrastructure-as-code, support Kubernetes networking and firewalls, establish monitoring and capacity strategies, troubleshoot complex network issues, and create technical roadmaps. Provide engineering leadership, mentor network development engineers, improve reliability and eliminate operational toil, maintain service ownership, and participate in on-call support and occasional travel.
Top Skills:
AnsibleAWSAzureBgpCheck PointChefCloudFormationDnsFortinetGCPGoJavaKubernetesLinuxPalo Alto NetworksPythonRubySpaceliftTcp/IpTerraformTls
Artificial Intelligence • Fintech • Information Technology • Logistics • Payments • Business Intelligence • Generative AI
Design and implement cloud automation and platform architecture to migrate monolithic Rails apps to containerized microservices on EKS/AKS. Build tooling with Terraform, Ruby, YAML and scripting, drive AWS platform initiatives, ensure observability with New Relic, and mentor junior engineers to improve cloud operations and SRE capabilities.
Top Skills:
AksAWSAzureEksGCPKubernetesNew RelicPythonRubyRuby On RailsTerraformYaml
Artificial Intelligence • Fintech • Information Technology • Logistics • Payments • Business Intelligence • Generative AI
Senior Security Engineer designs and implements multi-cloud security controls, builds policy-as-code and IaC guardrails integrated into CI/CD, hardens container/Kubernetes workloads, owns vulnerability analysis and remediation, supports incident response and forensics, partners on compliance evidence, mentors engineers, and participates in on-call incident rotations.
Top Skills:
Admission ControlAWSAzureBashCi/CdContainer Runtime DetectionContainersDependency/Container Vulnerability Scanning ToolsEdrFedrampGCPIacIamImage ScanningIso 27001JavaScriptKubernetesNaclsNetwork PoliciesOrganizationsPci-DssPod SecurityPolicy As CodePythonScpsSecurity GroupsSoc 2Vpc
What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
