Associate Director, Commercial Ordering and Operations Solutions

Life at BMS

At RayzeBio, every day is an opportunity to ignite meaningful change. As a wholly-owned subsidiary of Bristol Myers Squibb, RayzeBio blends the nimble, pioneering spirit of an emergent biotech with the global expertise and resources of a leading innovator in oncology. Our mission is to develop transformative radiopharmaceutical therapies that offer new hope for patients living with cancer. Here, you’ll join a multidisciplinary team where your ideas are valued, your expertise is amplified, and collaboration is at the heart of everything we do. From day one, expect to make an immediate impact—on our science, on our teams, and most importantly, on patients. Learn more about RayzeBio: https://careers.bms.com/rayzebio/

Reporting to the Head of Business Analytics and Digital Operations, this person will serve as RayzeBio's primary IT owner of the commercial operations application portfolio, including a customer ordering portal and a solution for RayzeBio’s commercial operations team. This role directly supports product ordering and delivery to patients and requires close, hands-on coordination with radiopharmacy and supplier partners to ensure RayzeBio has timely, accurate information to support its operations.

Job Responsibilities

Digital Solutions Ownership

• Build, operate, and maintain custom build digital solutions supporting RayzeBio's commercial operations, including a customer ordering portal and commercial operations solution, which will support a team of operations managers actively partnering with customers, field teams and manufacturers to ensure product delivery
• Partner with third-party providers, including radiopharmacies, to ensure timely, reliable and accurate data transfer related to product orders and product availability
• Develop and execute detailed testing plans, collaborating with other IT team members and larger enterprise across products
• Create and deliver training materials for consumers of end products
• Work with senior leaders to determine the best path forward for systems validation scope; follow GxP procedures as necessary
• Ensure system reliability, performance, and uptime; act as the escalation point for critical application issues affecting commercial operations
• Apply AI to improve team execution and decision-making
• Drive continuous improvement, enhancements, and upgrades across the application portfolio, balancing technical debt against new capability development
• Establish and maintain governance, documentation, and change control practices appropriate for systems supporting regulated commercial activities

Cross-Functional Partnership & Roadmap Alignment

• Actively partner with functional leaders across RayzeBio, including senior team members across Commercial and Data Strategy
• Manage release cycles, ensuring appropriate support, training and onboarding as needed
• Translate business requirements into a coherent, prioritized technology roadmap; ensure the roadmap is aligned with broader business needs
• Facilitate regular roadmap reviews and business case development with senior leadership to secure alignment and resourcing
• Represent commercial operations technology needs in cross-functional and enterprise IT planning forums

Vendor Management

• Manage vendors to ensure RayzeBio has timely and necessary information from radiopharmacies and suppliers as needed
• Own vendor performance management, including SLAs, issue escalation and periodic business reviews
• Partner with Procurement and Legal on contracting, renewals and vendor risk management as needed
• dentify opportunities to streamline or consolidate vendor relationships to improve efficiency and data flow

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, Life Sciences, Business, or a related field; advanced degree preferred
• 8+ years of progressive experience in commercial operations technology, IT business partnering, or a related discipline within biotech, pharma, or a comparable regulated industry
• Demonstrated experience owning or supporting commercial-facing applications (e.g., order management, distribution/logistics, license management, or supply planning systems)
• Experience building and maintaining integrated data layers or data pipelines that combine information across multiple business functions or external sources
• Proven track record partnering with senior business stakeholders to build and execute technology roadmaps
• Experience managing external vendors/suppliers, including performance oversight and issue resolution
• Strong understanding of the regulatory and compliance considerations relevant to commercial pharma/biotech systems, including GxP and computer systems validation

Preferred Qualifications

• Experience with radiopharmaceutical, specialty pharmacy, or other short shelf-life/specialty distribution models
• Direct experience in software engineering
• Familiarity with systems such as order management/e-commerce portals
• Experience in a growth-stage or newly commercial biotech environment

Travel Required

25% as required

We hire for skills and capabilities, not just credentials – if this role excites you, but doesn’t perfectly match your resume, we encourage you to apply anyway.

The starting pay range(s) listed above is for full-time employees (FTE). You may also be eligible for additional discretionary incentive cash and stock opportunities. We determine starting pay thoughtfully – carefully considering the nature of the role, required skills, work location, schedule and the knowledge and experience you bring. Final compensation is guided by pay equity principles and applicable employment laws. Compensation programs are reviewed on an ongoing basis and may be adjusted over time to reflect evolving market factors, and individual, team or Company performance.

Benefits:

Subject to the terms and conditions of the applicable plans then in effect, you may be eligible to participate in our comprehensive benefit plans – including wellbeing support, retirement and financial protection benefits, and insurance offerings (medical, dental, vision, life and disability).

U.S.-based exempt employees are eligible for Flexible Time Off (FTO), which provides paid time off without a set accrual limit, subject to manager approval, along with 11 paid company holidays each year.

Non-exempt employees, RayzeBio employees, and employees located in Puerto Rico receive 160 hours of paid vacation annually for new hires (subject to manager approval), 11 paid company holidays, and 3 optional holidays.

Depending on eligibility, employees may also have access to additional time-off benefits, including paid sick leave, up to two paid volunteer days per year, summer hours flexibility, and leaves of absence for medical, personal, parental, caregiver, bereavement, or military needs. Eligible employees also enjoy an annual Global Shutdown between Christmas Day and New Year's Day.

U.S.-based job seekers can explore full benefit offerings at https://careers.bms.com/benefits

RayzeBio and Bristol Myers Squibb

RayzeBio was acquired by Bristol Myers Squibb (BMS) in 2024 and is a wholly-owned subsidiary of BMS; however, RayzeBio will continue to operate as a standalone organization.

Supporting People with Disabilities

BMS and RayzeBio are dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to [email protected]. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

Candidate Rights

BMS and RayzeBio will consider qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

For roles based in Los Angeles County only:  If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/

Data Protection

We will never request payments, financial information, or social security numbers during our application or recruitment process. Learn more about protecting yourself at https://careers.bms.com/fraud-protection.

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

If this posting is missing required information required by local law or incorrect, contact BMS at [email protected] with the Job Title and Requisition number. Do not send application-related inquiries to this email. To check your application status, please login to your Candidate Home Account.