Associate Implementation Consultant

Who We Are: Transact and CBORD have come together as industry leaders in integrated technology solutions, powering housing, access, foodservice, nutrition, eCommerce, card systems, and innovative payment, mobile credential, and commerce solutions. Our technology supports K-12 and higher education, healthcare, senior living, and business campuses, creating connected campus experiences that simplify operations and enhance lives. With a mobile-centric ecosystem and partnerships with over 1,750 institutions, we are dedicated to improving the student experience across all aspects of campus life.

We are currently searching for qualified candidates for an Associate Implementation Consultant role. Please see the details for the position below.

Job title: Associate Implementation Consultant

Location: Remote

Why join our team?

We strive to provide the very best customer experience in the industry and have succeeded with a single, strong motivating principle: We serve our user community.

Our success and growth are directly attributed to our people. Our newly combined companies are dedicated to fostering a culture of integrity, respect, and continuous personal development. We maintain an entrepreneurial spirit, where creativity, innovative problem-solving, and learning agility drive our day-to-day actions.

What you’ll be doing:

As an Associate Implementation Consultant at CBORD, you will serve as the Subject Matter Expert (SME) in conducting both on-site and remote implementations. Your pivotal role includes training clients and providing best practice recommendations to guarantee their success.

• Execute on-site and remote implementations of CBORD solutions
• Provide comprehensive training and share best practice recommendations
• Collaborate with internal and external team members to ensure client satisfaction
• Create detailed documentation, including agendas, status reports, and implementation plans
• Offer support and review operations to align with best practices
• Coordinate technical support as needed
• Achieve revenue and billable utilization targets
• Continuously develop and expand knowledge of CBORD systems and supporting tools

Who you’ll work with:

• External customers
• Internal customers including Implementation, Project Managers, Database Services, FNS Integration Services, Sales, Support and Managed Services

What you bring to the table:

• Bachelor’s degree preferred, or 1 to 3 years of related experience in food production industry or food production training (kitchen and dietary experience)
• Formal education in professional development, experience in adult learning and/or Registered Dietitian/DTR (FNS products), CDM experience a plus
• Strong experience with relevant systems and proficiency in training and presenting
• Excellent writing, communication, interpersonal, and human relations skills
• Effective time management, decision-making, and organizational abilities
• Customer-first mindset with a professional appearance
• Intermediate proficiency with Microsoft Office suite
• Ability to manage stressful situations effectively
• Personal credit card with sufficient credit for ten days of travel expenses

What’s good to know:

• Regular business travel based on client needs, typically 50% with travel Monday-Thursday.
• Home office-based when not traveling.
• Valid driver’s license required.

What you get when you join our team:

• Flexible time off to include paid holidays and volunteer time
• Robust health, dental, and vision insurance plans on your first day of employment

• Comprehensive employee assistance program (EAP)
• Employer-paid life insurance/AD&D/short-term and long-term disability insurance

• Flexible spending account (FSA) or health savings account (HSA)
• Matched 401(k)
• Employee stock purchase plan

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity, or commissions.

Transact + CBORD is an equal employment opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, protected military/veteran status, or any other protected factor.

As of Aug. 20, 2024, Transact and CBORD have merged to drive innovation and operational excellence across education, healthcare, and corporate markets. You can read more about the merger here: Transact News or CBORD Newsroom.