Associate Renewal Account Manager

About the role:
We are seeking a proactive and results-driven Associate Renewal Account Manager to own and execute the renewal strategy for a portfolio of existing customers. This individual will act as the primary point of contact for all transactional activities, exercising judgement in managing customer negotiations, coordinating cross-functional resources, and driving revenue retention outcomes.
The ideal candidate is a self-starter with basic commercial acumen, capable of navigating complex customer environments and influencing renewal decisions with manager oversight.
Rapid7 is a "hybrid" work environment. The expectation is that employees are in the office three days/ week, and remote for two days. At this time, we are only considering applicants who live in or around Metro Austin, Texas or Metro Boston, Massachusetts.
Impact:
This role directly impacts Rapid7's recurring revenue and customer retention strategy. The Associate Renewal Account Manager will:

• Develop renewal plans for assigned customers, proactively identify risk & expansion opportunities
• Analyze account performance data to forecast renewal outcomes & prioritize engagement
• Partner cross-functionally with Sales, Customer Success, Channel, and Finance to ensure a seamless renewal experience that aligns with company goals.

Key Responsibilities: Renewal Management:

• Independently manage and execute the full renewal lifecycle for assigned accounts, ensuring timely and accurate contract completion.
• Negotiate terms and coordinate approvals, with managerial approval & guidance, for renewals and amendments, balancing customer needs and company objectives.
• Exercise discretion to resolve customer or partner issues that could impact renewal execution.

Account Management:

• Serve as the primary commercial contact for assigned customers on renewal, upsell, and pricing related matters.

• Conduct renewal review calls and provide consultative guidance based on customer goals, budget cycles, and historical usage.
• Maintain and grow relationships with key decision-makers and channel partners.

Revenue Growth:

• Identify and qualify upsell and cross-sell opportunities within existing accounts
• Partner with Sales and Customer Success to develop and execute account expansion strategies.

• Provide recommendations to improve renewal health and account profitability

Data Analysis & Reporting:

• Prepare and deliver accurate renewal forecasts, leveraging Salesforce, Clari, and internal reporting tools

• Analyze renewal trends to develop data-driven strategies for risk mitigation.

• Maintain detailed renewal documentation and account records.

Process Improvement & Collaboration:

• Collaborate with leadership on renewal playbooks & best practices
• Participate in team initiatives to improve renewal workflows and customer retention processes

The qualification and skills you'll bring to the role:

• 1-2+ years of experience in SaaS renewals or account management with measurable success against retention targets
• Strong business judgement and ability to balance commercial objectives with customer satisfaction
• Excellent written and verbal communication skills; ability to communicate with executives and procurement stakeholders
• Proficiency with Salesforce and other CRM systems
• Strong analytical mindset and forecasting ability
• Demonstrated initiative, accountability, and independence in managing a portfolio of accounts.
• Cyber Security or technology industry experience is a plus

Key Competencies:

• Strategic thinker with a proactive, ownership-oriented mindset
• Customer-first attitude with proven problem-solving skills
• Ability to manage multiple priorities and work independently in a fast-paced environment
• Collaborative team player who thrives in cross-functional partnerships

About Rapid7
At Rapid7, our vision is to create a secure digital world for our customers, our industry, and our communities. We do this by harnessing our collective expertise and passion to challenge what's possible and drive extraordinary impact. We're building a dynamic and collaborative workplace where new ideas are welcome.
Protecting 11,000+ customers against bad actors and threats means we're continuing to push the envelope just like we' ve been doing for the past 20 years. If you 're ready to solve some of the toughest challenges in cybersecurity, we're ready to help you take command of your career. Join us.
Rapid7, Inc. is committed to fair and equitable compensation practices. A candidate's salary is determined by various factors including, but not limited to, relevant work experience, skills, and certifications. We evaluate compensation decisions on a case-by-case basis, and it is not typical for an individual to be hired at the very top of the salary range.
The salary range for this role in the US is:
$59,500.00 - 80,500.00 USD Annual
Salary ranges may vary based on geographical location. This range does not include variable/incentive compensation, equity and benefits (where applicable/eligible).
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or any other status protected by applicable national, federal, state or local law.