Associate Technical Services Engineer

Unqork empowers enterprises to accelerate growth by rapidly building, testing, and running AI-powered applications that embody the future of enterprise development. Trusted by the world’s largest organizations in highly regulated industries, these applications become more secure over time while significantly reducing technical debt—allowing businesses to focus on innovation rather than maintenance. Unqork’s customers include Goldman Sachs, Marsh, BlackRock, and the U.S. Department of Health and Human Services. 

At Unqork, we value inclusive and innovative thinkers who boldly challenge the status quo. We encourage you to apply! 

This roles requires you to participate in an on-call rotation (once a week at night and once every 8 weeks on the weekend)

The Impact U will make:

• Report to our Senior Director, Technical Services Engineering
• Be the primary contact for support assessment consultants
• Partner with support leadership to operationalize and improve support processes
• Promote positive outcomes for technical support issues across the account portfolio
• Foster education and process documentation for support consultants
• Partner with platform operations and customer success teams to improve support models and new processes focused on scalability
• Provide service to our clients and internal collaborators

What U bring:

• 1+ Years in Software Support or Technical Implementation (preferably SaaS or similar)
• Basic Knowledge of Databases (MongoDB) + JSON + RESTful API
• Technical Troubleshooting Ability (no-code experience or similar)
• Experience in Designing, Documenting and Educating new Operational Processes
• Service Mindset - Customer-focused

Compensation, Benefits, & Perks

💻 Work from home with a remote-first community

🏝 Unlimited PTO (and the encouragement to use it)

📝 Student loan payback program

🏥 100% employer-covered medical, dental, and vision options available to you and your dependents

💸 Flexible Spending Account (FSA)

🏠 Monthly stipend toward your WFH setup, vacation, development and more

💰 Employer-sponsored 401(k) with contribution match

🏋🏻‍♀️ Subsidized ClassPass Membership

🍼 Generous Paid Parental Leave 

💲 Hiring Ranges:

• Tier 1: $65,000 - $80,000 
• Tier 2: $55,000 - $70,000 

Unqork employs a market-driven approach to establish compensation ranges. In addition to a base salary, employees may also be eligible to receive a target incentive and company equity in the form of stock options.

An employee’s compensation within the range provided above depends on a variety of factors including, but not limited to, their location, role, skillset, level of experience, and similar peer salaries.

As a remote-first company, Unqork incorporates a geographic differential into our compensation structure, depending on the candidate’s location. We utilize a tiered system—Tier 1 and Tier 2—to accurately reflect local market rates and ensure our compensation packages are both fair and competitive.
Our geographic tiers are defined as follows:

• Tier 1: New York Metro, Seattle Metro, San Francisco Bay Area 
• Tier 2: All other US and US territory locations 

Unqork embraces a culture of security and privacy awareness by consistently safeguarding sensitive information, adhering to company policies, and actively participating in training and initiatives to protect our data and the privacy of our stakeholders. 

Unqork is an equal opportunity employer. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. 

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