The Customer Success Manager will manage enterprise customer portfolios, focusing on onboarding, driving product adoption, and ensuring renewals and expansion through strong relationship building and measurable outcomes.
Description
About Astelia
Astelia is redefining vulnerability management by focusing on what actually matters. Instead of relying on scoring models, Astelia identifies the small percentage of vulnerabilities that are truly reachable and exploitable using network topology and runtime telemetry. The result is faster remediation, less noise, and measurable risk reduction.
About the Role
We are hiring a Customer Success Manager to own the full post-sale lifecycle across a portfolio of enterprise customers. This role is responsible for onboarding, driving adoption, ensuring measurable outcomes, and owning renewals and expansion.
You will work directly with CISOs and security teams to ensure Astelia becomes a critical part of their vulnerability management strategy.
Key Responsibilities
Customer Ownership
- Own a portfolio of enterprise accounts from onboarding through renewal
- Build relationships with CISOs, security leaders, and operational teams
- Serve as the primary post-sale point of contact
Onboarding and Time to Value
- Lead onboarding in partnership with Sales Engineering
- Drive fast time to value aligned to customer priorities
- Ensure smooth transition from POV to production
Adoption and Value Realization
- Build and execute success plans tied to business outcomes
- Drive product adoption across security and engineering teams
- Track and communicate ROI including reduction in remediation backlog and improved SLAs
Renewals and Expansion
- Own renewals and forecast retention
- Identify and drive expansion opportunities across assets and modules
- Partner with Sales on upsell and cross-sell motions
Customer Advocacy
- Develop executive sponsors and customer champions
- Drive references, case studies, and advocacy
- Capture product feedback and influence roadmap
Cross-Functional Collaboration
- Work closely with Sales, Product, and Engineering
- Manage escalations and ensure high customer satisfaction
- Bring structured customer insight into GTM and product strategy
Qualifications
- 5+ years in Customer Success, Account Management, or related SaaS role
- Experience working with enterprise customers
- Cybersecurity experience strongly preferred
- Track record of driving retention and expansion
- Ability to manage complex stakeholders and environments
- Strong executive communication skills
What Success Looks Like
- High retention and expansion across accounts
- Customers achieve measurable risk reduction and operational efficiency
- Strong executive relationships and customer advocacy
- Consistent and fast onboarding to production
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