B2B Client Success Manager

Reporting to a Senior Manager of Client Success, this role coordinates the completion of multiple parallel projects on time, within budget and within scope, in a post-sale capacity with a focus on strong, integrated performance.

What you'll be doing

his is a client-facing role within the Client Success team, which delivers on all aspects of commercial programs (email, display, social, media, custom solutions, content marketing and custom video.) The Client Success Manager will take ownership of specific accounts and oversee all delivery tasks across a number of sold programs.

• Identify and manage internal resources and third parties/vendors for the flawless execution of projects
• Ensure that all tasks are delivered on-time, within scope and within budget
• Foster positive relationships with assigned clients, earning their trust and increasing likelihood of renewals
• Prepare reports for internal teams and external clients regarding status and success of projects in collaboration with multiple teams
• Measure project performance using appropriate tools and techniques, reporting and escalating to senior management as needed
• Monitor campaign performance and make strategic recommendations
• Execute cross-platform custom marketing programs rooted in digital, social, media and experiential that elevate integrated marketing and advertising sales initiatives
• Execute on deliverables, including the editorial, email, ad delivery, trade marketing, audience development and business intelligence.
• Focus on performance monitoring and recap presentations to fuel renewals
• Form recommendations to grow business opportunities with existing clients
• Partner across multiple departments in the global business, ensuring all aspects of each project are successfully delivered

Experience that will put you ahead of the curve

You'll work across multiple departments in the global business, ensuring all aspects of each project are delivered. We're a high-performance team looking for someone who's comfortable working in a dynamic environment.

• 3+ years experience working for a media company or agency (media, digital or creative) in a client facing role
• Excellent problem-solving skills
• Excellent written and verbal communication skills
• Experience sharing recommendations for campaign success and internal processes
• Solid grasp of digital media products and standards
• Experience with paid social media campaigns
• Experience working with content creation teams
• Digital experience, with an understanding of virtual networking tools

What's in it for you

The expected range for this role is $63,000 - $65,000

… Plus more great perks, which include;

• Uncapped leave, because we trust you to manage your workload and time
• When we hit our targets, enjoy a share of our profits with a bonus
• Refer a friend and get rewarded when they join Future
• Wellbeing support with access to our Colleague Assistant Programmes
• Opportunity to purchase shares in Future, with our Share Incentive Plan

Internal job family level Commercial 6

This is a Remote based role. Future US is currently eligible to hire in 34 states, these include,

Alabama, Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, and Kentucky.

Who are we…

We're Future, the global leader in specialist media. With over 3,000 employees working across 200+ media brands, Future is a prime destination for passionate people worldwide looking to consume trusted, expert content that educates and inspires action - both online and off - through our specialist websites, magazines, events, newsletters, podcasts and social spaces.

We've got ambitious plans that further build on our growth momentum and unlock new opportunities – and we're looking for driven people who want to be a part of it!

Our Future, Our Responsibility - Inclusion and Diversity at Future

We embrace and celebrate diversity, making it part of who we are.

Different perspectives spark ideas, fuel creativity, and push us to innovate. That's why we're building a workplace where everyone feels valued, respected, and empowered to thrive.

When it comes to hiring, we keep it fair and inclusive, welcoming talent from every walk of life. It's not just about what you bring to the table — it's about making sure the table has room for everyone.

Because a diverse team isn't just good for business. It's the Future.

Find out more about Our Future, Our Responsibility on our website.

Please let us know if you need any reasonable adjustments made so we can give you the best experience!

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